Key Account Manager

10 hours, 53 minutes ago
Full-time
Senior
Customer and Technical Support
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Develop annual strategic account plans with quarterly reviews and clear sales and growth objectives.
  • Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
  • Own and manage the full relationship with assigned key accounts.
  • Serve as the primary point of contact and trusted advisor to retail partners.
  • Lead business reviews, client meetings, and executive presentations.
  • Forecast sales performance and provide regular reporting to the Head of Residential Sales.
  • Manage marketing spend to maximize ROI and drive sell-through.
  • Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
  • Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
  • Represent Ooma at trade shows and industry events.
  • Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

Requirements

  • 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics.
  • Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
  • Experience in telecommunications, networking, or VoIP technology preferred.
  • Strong relationship-building skills with the ability to influence and position products as strategic assets.
  • Strategic mindset with the ability to translate insights into actionable growth plans.
  • Excellent presentation, verbal, written, and listening communication skills.
  • Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
  • Self-starter who is comfortable with ambiguity and able to solve problems independently.
  • Natural leadership presence with a positive, collaborative mindset.
  • Proficiency in Microsoft Office, including Excel and PowerPoint.
  • Bachelor’s degree in Business or a related field preferred, or equivalent professional experience.

Benefits

  • Competitive compensation with base salary plus commission.
  • Expected on-target earnings of $140,000 to $190,000 annually, depending on performance.
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
  • Employer-paid income protection benefits, including basic life, AD&D, short-term disability, and long-term disability.
  • 401(k) with employer match, plus Roth option.
  • Employee Stock Purchase Plan (ESPP).
  • Paid time off, sick time, and observed corporate holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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