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Deliverability & Compliance Manager (Cross-channel with SMS focus)

2 hours, 3 minutes ago
Croatia
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
201-500
Founded 2014
View All Jobs 5

Description

  • Investigate failed, delayed, rejected, or partially delivered SMS messages using delivery receipts, provider responses, error codes, carrier behavior, and account configuration.
  • Manage toll-free number, 10DLC, Sender ID, verification, porting, and other SMS registration workflows.
  • Apply carrier policies, content restrictions, consent requirements, opt-out handling, and suppression rules.
  • Coordinate with SMS providers and internal teams to resolve verification delays, delivery issues, provider incidents, and credit-impacting failures.
  • Own complex deliverability and compliance cases from investigation through resolution, escalation, and follow-up.
  • Support email deliverability initiatives involving SPF, DKIM, DMARC, sender reputation, domain or IP warmup, bounces, complaints, and blocklists.
  • Conduct compliance audits and identify cross-channel deliverability patterns, risks, and process improvements.
  • Create and maintain playbooks, SOPs, troubleshooting guides, templates, escalation workflows, and customer-facing guidance.
  • Standardize registration, approval, incident documentation, and communication processes; identify automation opportunities.
  • Communicate technical findings, risks, restrictions, and resolution paths clearly to customers, providers, and internal stakeholders.

Requirements

  • Experience in deliverability, messaging or SMS operations, telecommunications, technical support, compliance operations, trust and safety, or a related field.
  • Practical knowledge of SMS registration and deliverability, including toll-free verification, 10DLC, Sender ID, carrier filtering, delivery receipts, and provider workflows.
  • Familiarity with email deliverability concepts including SPF, DKIM, DMARC, sender reputation, domain or IP warmup, bounces, and complaints.
  • Strong investigation, root-cause analysis, and complex case-management skills.
  • Experience coordinating escalations with Support, Engineering, Product, Billing, Compliance, and external providers.
  • Strong written communication skills and ability to create clear operational documentation.
  • Excellent attention to detail when reviewing account data, customer documentation, message content, provider responses, and incident evidence.
  • Ability to work independently while keeping stakeholders informed.
  • Sound judgment in applying policies and determining when to escalate issues.

Benefits

  • Gross salary starting at €3,000 per month, based on experience.
  • Unlimited learning budget for professional development.
  • Private health insurance and unlimited access to psychotherapy.
  • Remote-work options, including hybrid work in Vilnius, Kaunas, and Charleston, or fully remote work elsewhere.
  • Option to work from anywhere in the world.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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