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Deliverability & Compliance Manager (Cross-channel with SMS focus)

2 days ago
Croatia
Full-time
Mid Level
Operations Manager
Customer and Technical Support
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 4

Description

  • Investigate rejected, failed, delayed, or partially delivered SMS messages using delivery receipts, provider responses, error codes, and carrier behavior.
  • Manage toll-free number, 10DLC, Sender ID, and related SMS registration and verification workflows.
  • Apply carrier policies, content restrictions, consent requirements, opt-out handling, and suppression rules.
  • Coordinate with SMS providers and internal teams to resolve delivery, verification, compliance, and customer-impacting incidents.
  • Support email deliverability initiatives involving SPF, DKIM, DMARC, sender reputation, warmup, bounce and complaint monitoring, and blocklist prevention.
  • Own complex cases from investigation through resolution, including escalation summaries, follow-up, and post-incident reviews.
  • Create and maintain playbooks, SOPs, troubleshooting guides, templates, and escalation workflows.
  • Identify recurring issues and recommend operational improvements, automation, product changes, or prevention measures.
  • Communicate technical findings, compliance decisions, risks, and resolution paths to technical and non-technical stakeholders.

Requirements

  • Experience in deliverability, messaging or SMS operations, telecommunications, technical support, compliance operations, trust and safety, or a related field.
  • Strong practical knowledge of SMS registration and deliverability, including toll-free verification, 10DLC, Sender ID, carrier filtering, delivery receipts, and provider workflows.
  • Familiarity with SPF, DKIM, DMARC, sender reputation, domain or IP warmup, bounces, and complaints.
  • Strong investigation, root-cause analysis, and operational case-management skills.
  • Experience coordinating escalations across Support, Engineering, Product, Billing, Compliance, or external providers.
  • Strong written communication and documentation skills.
  • Excellent attention to detail when reviewing account information, customer documentation, content, provider responses, and incident evidence.
  • Ability to work independently while maintaining clear stakeholder communication.
  • Good judgment when applying policies and determining when to escalate.

Benefits

  • Gross salary starting from €3,000 per month, based on experience.
  • Unlimited learning and professional development budget.
  • Private health insurance.
  • Remote work opportunities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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