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Deliverability & Compliance Manager (Cross-channel with SMS focus)

1 hour, 38 minutes ago
Bulgaria
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
201-500
Founded 2014
View All Jobs 5

Description

  • Investigate failed, delayed, rejected, and partially delivered SMS messages using delivery receipts, provider responses, error codes, carrier behavior, and account configuration.
  • Manage toll-free number, 10DLC, Sender ID, verification, porting, and related SMS registration workflows.
  • Apply carrier policies, content restrictions, consent requirements, opt-out handling, and suppression rules.
  • Coordinate with SMS providers on verification delays, rejected submissions, delivery issues, and provider-side incidents.
  • Own complex deliverability and compliance cases from investigation through resolution, remediation, and follow-up.
  • Support email deliverability initiatives including SPF, DKIM, DMARC, sender reputation, domain/IP warmup, bounce monitoring, complaint monitoring, and blocklist prevention.
  • Conduct compliance audits and identify cross-channel patterns requiring shared controls or process improvements.
  • Create and maintain playbooks, SOPs, troubleshooting guides, templates, escalation workflows, and operational reporting.
  • Partner with Support, Engineering, Product, Billing, Legal, Compliance, and external providers to resolve customer-impacting incidents.
  • Communicate technical findings, risks, restrictions, and resolution paths clearly to technical and non-technical stakeholders.

Requirements

  • Experience in deliverability, messaging or SMS operations, telecommunications, technical support, compliance operations, trust and safety, or a related field.
  • Practical knowledge of SMS registration and deliverability, including toll-free verification, 10DLC, Sender ID, carrier filtering, delivery receipts, and provider workflows.
  • Familiarity with email deliverability concepts including SPF, DKIM, DMARC, sender reputation, domain/IP warmup, bounces, and complaints.
  • Strong investigation and root-cause analysis skills.
  • Ability to manage complex operational cases from intake through resolution.
  • Experience coordinating escalations across Support, Engineering, Product, Billing, Compliance, and external providers.
  • Strong written communication and documentation skills.
  • Excellent attention to detail when reviewing account information, customer documentation, message content, provider responses, and incident evidence.
  • Ability to work independently while maintaining clear stakeholder communication.
  • Sound judgment in applying policies and determining when to escalate.

Benefits

  • Gross salary starting at €3,000 per month, based on experience.
  • Unlimited learning budget for professional development.
  • Private health insurance.
  • Remote-work options, including fully remote work outside Vilnius, Kaunas, and Charleston.
  • Hybrid schedule with three office days and two work-from-home days in supported locations.
  • Ability to work from anywhere in the world.
  • Unlimited access to psychotherapy.
  • Workstation budget and personalized work anniversary gifts.
  • Workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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