RemoteLeaf Logo
Log in Sign up

Director, Field Service Delivery

1 week, 2 days ago
United States
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
Omnidian

Omnidian

Omnidian ensures the performance and protection of residential and commercial solar systems with a cash-back guarantee and proactive monitoring.

Renewable Electricity
51-250
Founded 2015
$24M raised
View All Jobs 7

Description

  • Translate high-level service delivery strategy into actionable field execution plans that support scalability.
  • Own performance across speed, cost, and quality by setting targets, monitoring KPIs, and implementing corrective actions.
  • Directly manage, mentor, and hold accountable dispatch operations leaders and partner fulfillment support teams.
  • Champion field safety, code adherence, and regulatory compliance across work orders, dispatch protocols, and partner standards.
  • Coordinate service delivery across internal technicians and external field service partners.
  • Partner with Sales, Supply Chain, and Customer Success to align service execution with customer expectations, inventory availability, and corporate objectives.
  • Oversee the operational service delivery budget and identify cost-saving opportunities through route optimization, fleet efficiency, inventory control, and labor utilization.
  • Refine and build processes to remove operational bottlenecks and support growth.
  • Use data and operational metrics to drive accountability and continuous improvement across the fulfillment organization.

Requirements

  • 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations.
  • Experience managing distributed, multi-channel dispatch or fulfillment networks.
  • Proven success scaling service delivery from third-party fulfillment to blended internal employee dispatch models.
  • Practical experience with resource optimization, dispatch, routing, and modern Field Service Management (FSM) platforms.
  • Experience managing operational budgets and tracking unit-level economics.
  • Experience driving cost efficiencies in labor and logistics.
  • Bachelor’s degree in Business, Operations, Engineering, or a related technical field.
  • Experience in residential or commercial solar O&M, including understanding of inverter technology and energy storage, is a plus.
  • Experience supporting teams through process, tool, or structural change is a plus.
  • Background as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset.
  • Six Sigma or Lean certification and continuous improvement experience are a plus.
  • Ability to work remotely is typical for most roles, and candidates must not require sponsorship now or in the future.

Benefits

  • Competitive total compensation package with monthly health insurance premiums.
  • Bonuses and long-term stock options for every employee.
  • Family medical, dental, vision, and disability coverage.
  • 401(k) administration with a $1,000 annual company match.
  • Thoughtful paid time off.
  • 12 weeks of paid parental leave for all full-time employees after 1 year.
  • Four-week paid sabbatical after 4 years.
  • Remote work opportunity for most roles, with a Seattle office option in Smith Tower.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

QuestBridge

Program Manager, Scholar Outreach, Career & Graduate School Opportunities

QuestBridge 11-50 Diversified Consumer Services

QuestBridge is hiring a remote Program Manager to support outreach, programming, and application resources for graduate school and career opportunities serving scholars and alumni.

United States Full-time Senior Program Manager
$62k-$78k
1 minute ago
Toptal

PMO Portfolio Lead - US-Based

Toptal 5K-10K Construction & Engineering

Toptal is hiring a remote PMO Portfolio Lead to oversee delivery assurance across a portfolio of projects, ensuring strong execution, timely escalation, and financial and operational visibility.

United States Full-time Senior Program Manager
16 minutes ago
Valiantys

Atlassian Lead Consultant - ITSM/ESM Practice

Valiantys 51-250 Professional Services

Valiantys is hiring a Lead Atlassian Consultant to lead delivery of complex ESM/ITSM client engagements and advise senior stakeholders while helping grow and develop the consulting practice.

United Kingdom Full-time Lead Implementation Consultant Program Manager
16 minutes ago
Zearn

Grants Manager

Zearn 51-250 Education Services

Zearn is hiring a remote Grants Manager to oversee strategic grant execution, reporting, and funder communications in support of its mission to help all kids love and learn math.

United States Full-time Senior Program Manager
$80k-$100k
CRM
16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers