Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

Information Technology

251-1K (360)

Founded 2002

$20M raised

27 open positions

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Senior Site Reliability Engineer

2 weeks, 6 days ago

Australia

Full-time

Senior

Site Reliability Engineer (SRE)

DevOps and Infrastructure

Agile Ansible AWS Bash CentOS Go Grafana Kubernetes MySQL PostgreSQL Prometheus Python Redis RHEL TCP/IP Terraform

Apply Now

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services

251-1K

Founded 2002

$20M raised

View All Jobs 27

Description

Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
Serve as first response for incidents and contribute to problem management and root cause analysis.
Support development teams in building a reliability-focused culture within the development lifecycle.
Develop troubleshooting documentation and production support materials.
Collaborate with engineering teams to create optimized runbooks, operational documentation, and automation for operational tasks.
Work with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
Design, implement, and evolve observability solutions using metrics, logs, traces, and dashboards.
Use tools such as Prometheus, Grafana, and ELK to improve monitoring and visibility.
Participate in on-call rotations and continuously improve alert quality and response processes.
Champion continuous improvement in reliability and performance across teams.

Requirements

Bachelor's degree or MS in Engineering, or equivalent experience.
Experience operating at least one container orchestration cluster, such as Kubernetes or Docker Swarm.
Experience developing or maintaining software for production services at scale.
Experience with ELK.
Experience with AWS.
Experience with the Grafana/Prometheus stack.
Strong scripting skills in Bash, Python, or Go.
Excellent communication skills.
Ability to think creatively, anticipate challenges, and question existing technologies and procedures.
Comfort working in agile/lean methods and iterating collaboratively.
Strong team-player mindset and ability to work across product, experience design, engineering, and other functions.
Telephony knowledge, including SIP and VoIP, is a plus.
Experience in Linux administration, including RedHat, CentOS, or AL, is a plus.
Working knowledge of configuration management tools such as Terraform and Ansible is a plus.
Experience with TCP/IP and general networking concepts is a plus.
RDBMS knowledge, such as MySQL or Postgres, is a plus.
NoSQL knowledge, such as Redis, is a plus.

Benefits

Fixed compensation.
Long-term employment with vacation days.
Professional development support, including courses and training.
Opportunity to work on cutting-edge products with global impact in the service industry.
A collaborative, fun-to-work-with team.
Apple gear provided.
Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

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