RemoteLeaf Logo
Log in Sign up

Senior Project Manager - Customer Experience (CX) Technology

3 weeks, 6 days ago
United States, Canada, Greece
Full-time
Lead
Technical Project Manager
Project and Program Management
Agile Scrum
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 31

Description

  • Own implementation lifecycles from scoping and planning through go-live and closure, delivering on time, within budget, and to quality standards.
  • Serve as the primary client contact and build relationships that support renewals and expansion.
  • Coordinate engineering, solutions architecture, professional services, support, and customer success teams.
  • Define project scope and objectives, validate technical feasibility, and maintain detailed project plans.
  • Track technical progress at task level, identify slippage early, and resolve technical, operational, and organizational blockers.
  • Identify risks and drive proactive mitigation plans across engagements.
  • Support requirements gathering, clarification, validation, and translation into implementable specifications.
  • Manage project teams and keep delivery aligned with project goals.
  • Prepare and present status reports and delivery metrics to leadership and client stakeholders.
  • Capture lessons learned and drive continuous process improvement across the PMO.

Requirements

  • 8+ years of customer-facing project management experience delivering complex enterprise or mid-market IT/software projects.
  • Working knowledge of Conversational AI, Agentic CX, and preferably conversational voice technologies such as IVR modernization or voice biometrics.
  • Deep understanding of enterprise CX technology, contact center operations, and the CCaaS/CPaaS vendor landscape.
  • Strong analytical, structured problem-solving, and root-cause diagnosis skills across technical and organizational issues.
  • Excellent communication and presentation skills with the credibility to manage senior client stakeholders.
  • Proven ability to coordinate cross-functional and cross-departmental teams.
  • Expertise in project management methodologies and tools, including PMP/PRINCE2 principles, Agile, or Scrum.
  • Bachelor’s degree in Computer Science, IT, Business, or a related field.
  • Proactive, detail-oriented, results-driven, and comfortable managing multiple concurrent engagements in a fast-moving environment.
  • PMP or PRINCE2 certification and familiarity with APIs and system integrations are preferred.

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development through courses and training.
  • Opportunity to work on global, cutting-edge technology products in the service industry.
  • Collaborative and enjoyable team environment.
  • Apple equipment provided.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nscale

Technical Project Manager, Systems Engineering, Global

Nscale 501-1000 information technology & services

Nscale is hiring a Technical Program Manager to lead cross-functional systems engineering initiatives that improve processes, tooling, data, and operational delivery across its global AI data centre infrastructure.

North America Full-time Senior Technical Project Manager
Agile Figma JIRA
1 day, 21 hours ago
Robbins Recruiting Solutions LLC

NetSuite Implementation Lead

Robbins Recruiting Solutions LLC 1-10 staffing & recruiting

Lead enterprise-wide NetSuite deployments for a growing, private equity-backed fire and life safety services organization, standardizing systems and processes across operating companies from discovery through stabilization.

United States Full-time Senior Technical Project Manager
NetSuite
1 day, 22 hours ago
TEHORA

Chargé de projet infrastructure senior

TEHORA 1-10 Construction & Engineering

TEHORA recherche un chargé de projet spécialisé en infrastructure technologique pour planifier et piloter des projets de déploiement et d’évolution d’environnements TI.

Canada Full-time Senior Technical Project Manager
2 days, 22 hours ago
MCA Connect

D365 Project Manager, Managed Services

MCA Connect 251-1K Internet Software & Services

MCA Connect seeks a Project Manager to oversee Dynamics 365 managed services, enhancements, and full lifecycle implementations for multiple clients from a virtual home-based office with travel.

Anywhere Full-time Mid Level Program Manager Technical Project Manager
$105k-$160k
CRM ERP Microsoft Dynamics 365
3 days, 21 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers