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IT Support Administrator

1 month ago
Mexico, Argentina, Brazil, Costa Rica
Full-time
Mid Level
Customer Support
DevOps and Infrastructure
Linux macOS
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 32

Description

  • Administer identity and access management tasks, including user account creation, SSO configuration, and access reviews.
  • Manage SaaS application administration for Google Workspace, Microsoft 365, Okta, and related collaboration tools.
  • Handle IT support escalations from Tier-1 and troubleshoot complex hardware and software issues.
  • Monitor system health, apply patches, and ensure endpoint compliance with security policies.
  • Manage IT asset lifecycle activities, including procurement tracking, provisioning, maintenance, and disposal.
  • Maintain IT operations runbooks, onboarding and offboarding procedures, and knowledge base articles.
  • Support IT security audits and help collect compliance evidence.
  • Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

Requirements

  • 3–5 years of IT administration or systems administration experience.
  • Strong knowledge of identity management platforms such as Okta, Azure AD, or Google Workspace.
  • Experience with MDM/EMM solutions such as Jamf or Intune for enterprise device management.
  • Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
  • Familiarity with IT security frameworks, endpoint protection, and patch management.
  • Experience with IT service management (ITSM) tools and ITIL processes.
  • Strong attention to detail in systems configuration and documentation.
  • Good communication skills for both technical peers and end users.
  • Organised and process-driven, with the ability to manage multiple systems responsibilities concurrently.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications are preferred.

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development opportunities, including courses and training.
  • The chance to work on cutting-edge technology products with global impact.
  • A supportive, fun-to-work-with team of colleagues.
  • Apple gear provided.

Interested in this position?

Apply directly on the company website

Apply Now

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