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Senior Technical Account Manager, Okta Strategic Customers

4 hours, 14 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
OAuth OpenID Connect Salesforce SIEM WAF
Apply Now
Okta

Okta

Okta is a leading independent provider of identity solutions for enterprises, offering a comprehensive range of products and services to connect and protect employees, partners, and customers. With a focus on secure access, authentication, and automati...

Professional Services
5K-10K
Founded 2009
View All Jobs 75

Description

  • Build deep, long-lasting relationships with enterprise customers as their primary technical advisor and point of contact for identity leadership.
  • Design and influence customer identity strategies aligned with business objectives and deployment goals.
  • Solve complex technical problems, lead escalations, and drive mitigation plans and resolutions with minimal supervision.
  • Collaborate with customers, Customer Success Managers, engineering, and support to represent customer needs and advocate for effective outcomes.
  • Proactively identify risks, establish ownership, and follow through on issue resolution across competing priorities.
  • Provide workshops, training, best practices, and thought leadership to customers and internal teams.
  • Create repeatable assets and strategies that improve TAM engagement, adoption, and retention.
  • Mentor peers and colleagues to strengthen technical capability across the team.
  • Lead project tasks and process improvements for TAM operations and knowledge sharing.
  • Help expand customer adoption of Okta products and protect accounts from competitive displacement.

Requirements

  • 8+ years of related professional experience, or 6+ years with a Master’s degree.
  • 3+ years of experience as a Technical Account Manager or in a comparable role such as Technical Consultant, Product Management, or Solution Architect.
  • 3+ years of experience in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
  • Bachelor’s, Master’s, or equivalent work experience in Computer Science, Information Technology, or a related discipline.
  • Okta Certified, CISSP, or an equivalent certification.
  • Extensive proficiency with Okta features and platforms to design solutions for customer use cases.
  • Ability to modify quickstarts or code samples to fit customer requirements.
  • Strong understanding of identity federation and access control protocols such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
  • Experience supporting legacy applications in hybrid IT environments.
  • Experience with SaaS deployments such as Salesforce, Box, Office 365, and Workday, including HR-as-master identity models.
  • Experience with lifecycle management, HR-driven provisioning, MSFT integrations, SCIM, and related workflows.
  • Experience with enterprise integrations, ITSM/HR systems, and security/performance monitoring signals such as SIEM, MDM, and WAF.
  • Excellent communication skills with the ability to translate complex technical topics into actionable insights.
  • Ability to set expectations and communicate with stakeholders up to CxO level.
  • Must reside remotely within the U.S. Pacific or Mountain Time Zone, or within 50 miles of downtown Bellevue, WA, and be available for some travel, including at least 25% travel.
  • Willingness to complete in-person onboarding and travel to the San Francisco HQ office during the first week of employment.

Benefits

  • Annual OTE of $178,000–$266,000 USD for candidates in the San Francisco Bay Area.
  • Annual OTE of $158,000–$238,000 USD for candidates in California outside the Bay Area, Colorado, Illinois, New York, and Washington.
  • Equity eligibility where applicable.
  • Health, dental, and vision insurance.
  • 401(k) plan.
  • Flexible spending account.
  • Paid leave, including PTO and parental leave.
  • Immersive in-person onboarding experience designed to accelerate impact and connection.

Interested in this position?

Apply directly on the company website

Apply Now

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