Technical Support Specialist (Based in Philippines)

1 hour, 50 minutes ago
Full-time
Junior
Customer and Technical Support
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Provide responsive chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.
  • Complete onboarding tasks for merchants, including front-end work on Shopify storefronts using HTML/Liquid, CSS, and JavaScript.
  • Install Okendo widgets and perform feature setup, including SEO optimization and integrations with other apps.
  • Customize widgets, install extra components, and investigate and resolve front-end bugs.
  • Follow Okendo’s coding guidelines and quality standards for support work.
  • Assist other support team members with questions, tasks, and escalations when needed.
  • Maintain and contribute to internal technical documentation, tutorials, FAQs, and troubleshooting guides.
  • Collaborate with development, sales, customer success, and marketing teams to share customer feedback and support pre-sales technical needs.
  • Participate in forums, webinars, and other channels to answer merchant questions and share best practices.
  • Review tickets and help ensure support work meets professional, functional, and process standards.

Requirements

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code in an academic or commercial setting.
  • Strong understanding of front-end technologies such as HTML, CSS, and JavaScript.
  • Experience with Shopify or similar eCommerce platforms.
  • Clear and concise written and verbal communication skills.
  • Confidence in troubleshooting, debugging, and problem-solving.
  • Familiarity with SaaS and HubSpot or a similar CRM.
  • Ability to engage both technical and non-technical users.
  • Strong time management, empathy, and customer-oriented mindset.
  • Preferred traits include quick learning, strong ownership, sound judgment, and a business-minded approach.

Benefits

  • Remote full-time role based in the Philippines.
  • Opportunity to join a high-growth startup backed by top investors.
  • Chance to help build a customer success function from the ground up.
  • Work on a platform serving Shopify brands and eCommerce merchants.
  • Opportunity to participate in cross-functional projects and collaborate with multiple business units.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Support Engineer

Zuma 11-50 Professional Services

Zuma is hiring a remote Support Engineer to help onboard customers, keep integrations reliable, and improve support operations for its AI platform serving property managers.

JavaScript MongoDB PostgreSQL Python REST API
20 minutes ago

Remote Technical Support

Mashgin 11-50 Technology Hardware, Storage & Peripherals

Mashgin is hiring a remote Technical Support specialist to handle global customer issues for its AI-powered checkout hardware and software platform.

1 hour, 5 minutes ago

Інженер технічної підтримки системи (OEBS)

Kyivstar 1K-5K Wireless Telecommunication Services

Kyivstar.Tech is hiring an ERP Technical Support Engineer to provide operational support, administration, and ongoing development for Oracle E-Business Suite in a remote or office-based environment.

Bash ERP Linux Oracle
1 hour, 35 minutes ago

Robot Technician (East Coast)

RobustAI 11-50 Industrial Conglomerates

Robust AI is hiring a Remote Robot Technician on the East Coast to support the deployment, maintenance, troubleshooting, and customer training for warehouse robotic fleets.

Bash Linux SQL
1 hour, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers