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Client Success Manager, Enterprise Accounts

1 month ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OfficeSpace Software

OfficeSpace Software

OfficeSpace Software is the world's leading workplace management platform that provides a complete solution for the allocation and management of company workspaces. With a focus on efficiency and user-friendly tools, OfficeSpace empowers organizations ...

Internet Software & Services
251-1K
Founded 2004
$150M raised
View All Jobs 12

Description

  • Own customer success, retention, renewals, and growth for a portfolio of enterprise accounts.
  • Build trusted partnerships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
  • Lead enterprise onboarding, adoption, value realization, and strategic Success Plans.
  • Use AI-powered platforms to monitor customer health, predict risk, identify opportunities, and improve engagement workflows.
  • Lead executive Quarterly Business Reviews connecting product adoption to business impact and ROI.
  • Partner with Sales on account strategies, renewals, expansion, and long-term customer growth.
  • Coordinate with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction.
  • Analyze customer data, industry trends, and organizational change to guide workplace transformation.
  • Orchestrate AI agents for research, account planning, communications, customer health analysis, and opportunity discovery.
  • Develop scalable playbooks, automation, and best practices across Customer Success.

Requirements

  • 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in SaaS.
  • Demonstrated success managing complex enterprise customers and executive stakeholders across long customer lifecycles.
  • Strong executive presence and ability to influence C-level decision-makers.
  • Experience driving adoption, retention, renewals, expansion, and measurable outcomes in recurring-revenue businesses.
  • Expertise creating executive business reviews, strategic account plans, and long-term success strategies.
  • Experience with Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent.
  • AI fluency for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity.
  • Experience responsibly orchestrating multiple AI tools and validating outputs with business judgment and data quality.
  • Strong analytical, organizational, prioritization, program management, communication, and stakeholder management skills.
  • Customer-first, adaptable, curious, and collaborative mindset with interest in emerging AI capabilities.

Benefits

  • Comprehensive and competitive benefits supporting health, well-being, and financial security.
  • Culture of ownership, autonomy, accountability, and measurable impact.
  • Growth-oriented environment supporting continuous learning and professional development.
  • Technology-forward workplace integrating AI and advanced productivity solutions.
  • Collaborative, innovative, agile, and results-driven work environment.
  • Commitment to diversity, inclusion, and equitable employment practices.

Interested in this position?

Apply directly on the company website

Apply Now

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