Customer Support Specialist

3 hours, 25 minutes ago
Contract
Mid Level
Customer and Technical Support
Oddin.gg

Oddin.gg

Oddin.gg is a top B2B esports betting provider, offering cutting-edge products like odds feeds and risk management to maximize profitability for partners worldwide.

Hotels, Restaurants & Leisure
51-250

Description

  • Serve as the primary contact for global B2B clients during live trading events.
  • Investigate market states, odds, JSON payloads, and settlement disputes using back-office tools, Grafana, Freya, and logs.
  • Coordinate multi-client incident responses through incident.io and escalate issues to Trading, Product, Risk, and Customer Success.
  • Perform match integrity checks, verify tournament alignments, update game parameters, and maintain records in Jira and HubSpot.
  • Conduct structured shift handovers with global offices, including Prague and Lima.
  • Communicate clear, evidence-based updates to clients under time pressure.

Requirements

  • Solid knowledge of esports titles, match formats, and live betting workflows.
  • Experience with back-office interfaces, JSON responses, browser developer tools, and basic API troubleshooting.
  • Fluent spoken and written English.
  • Ability to communicate technical and trading issues clearly, calmly, and concisely.
  • Structured approach to root-cause analysis, evidence review, and prioritizing urgent issues.
  • Willingness to work rotating shifts, including weekends, in a 24/7 environment.
  • Prague-based availability and readiness for ICO cooperation.

Benefits

  • Remote work with rotating shifts.
  • Opportunity to join a newly formed six-person Customer Support Specialist team with direct client impact.
  • Career progression toward Senior Customer Support Specialist or Team Lead roles.
  • Exposure to modern incident management, monitoring, ticketing, and AI tools.

Interested in this position?

Apply directly on the company website

Apply Now

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