Application Support Engineer

23 hours, 21 minutes ago
Full-time
Mid Level
Software Development
Ocrolus

Ocrolus

Ocrolus is a leading document automation platform in financial services, digitizing bank and credit card statements with over 99% accuracy. It empowers lenders to automate credit decisions, enabling faster access to credit for borrowers.

Banks
251-1K
Founded 2014
$127M raised

Description

  • Troubleshoot production issues affecting operations with urgency.
  • Provide solutions to client-reported issues across multiple projects.
  • Understand application flows and processes to support issue resolution.
  • Create clear reproduction steps for engineering teams when bugs are identified.
  • Perform root cause analysis when needed.
  • Identify recurring issues and recommend improvements to reduce or eliminate them.
  • Maintain SLA adherence to keep applications running in a highly available environment.
  • Drive tickets through to resolution while collaborating effectively with the team.

Requirements

  • Graduation in IT, Computer Science, or any engineering discipline.
  • 4+ years of hands-on experience in software or application support roles.
  • Hands-on experience with SQL queries, tables, joins, and related database work.
  • Experience debugging and supporting web applications using at least one popular web framework in Java or Python.
  • Strong debugging and problem-solving skills.
  • Experience with version control systems such as Git and GitHub.
  • Must have experience with incident management and ticketing tools such as JIRA.
  • Willingness to work 24x7 rotational shifts.
  • Excellent client-facing, written, and verbal communication skills in English.
  • Prior experience with cloud infrastructure such as AWS is preferred.

Benefits

  • Best-in-market compensation.
  • ESOPs / equity.
  • Flexible benefits and unique perks.
  • Flexible working hours.
  • Unlimited PTO.
  • Remote-first work environment.
  • Opportunity to collaborate closely with senior leadership and influence the business.
  • Fast-paced, high-growth startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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