RemoteLeaf Logo
Log in Sign up

Client Support Specialist - Nuvei

3 weeks, 4 days ago
Colombia
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Nuvei

Nuvei

Nuvei is a leading payment technology partner offering cutting-edge payment options, revenue optimization, and comprehensive payment services to accelerate businesses globally. With a modular and scalable platform, Nuvei enables companies to accept nex...

Diversified Financial Services
1K-5K
Founded 2003
View All Jobs 13

Description

  • Provide exceptional customer support across telephone, email, chat, and ticketing channels.
  • Answer inbound customer service and technical support calls.
  • Use documentation and support resources to resolve customer issues accurately and efficiently.
  • Handle customer service and payment requests in a timely manner.
  • Resolve occasionally critical or difficult situations with professionalism and tact.
  • Work within scheduled shifts, procedures, metrics, and departmental goals.
  • Identify recurring issues and report trends to support process improvement.
  • Perform other related tasks essential to the company’s success and customer satisfaction.

Requirements

  • High school diploma or equivalent.
  • Fluent in English and Spanish.
  • English written and spoken proficiency is required as the primary working language.
  • Spanish written proficiency is preferred and spoken proficiency is required.
  • Availability to work business hours and scheduled shifts, including 8:00 AM-6:00 PM EST and 11:00 AM-8:00 PM EST.
  • Ability to work effectively in a team while meeting individual accountabilities.
  • Strong problem-solving ability.
  • Comfort with well-documented processes and investigating solutions when process documentation is missing.
  • Motivation for professional skill development and continuous learning.
  • Experience in customer support or technical support is implied by the role, though not explicitly required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Staffing For Doctors

Bilingual Referral Coordinator - Orthopedics Experience Preferred

Staffing For Doctors Health Care Providers & Services

Bilingual Referral Coordinator at an orthopedic practice managing patient referrals, authorizations, and care transitions from initial referral through treatment and procedures.

Colombia El Salvador Guatemala Honduras Nicaragua Peru Full-time Junior Customer Support Project Coordinator
5 hours, 2 minutes ago
Mercier Consultancy

Danish Speaking Client Support Specialist | Relocation to Greece

Mercier Consultancy Professional Services

Danish-speaking Client Support Specialist at an international team in Greece, supporting customers and ensuring a positive service experience while living and working abroad.

Portugal Bulgaria Spain Sweden Denmark Greece Full-time Entry Level Customer Support
5 hours, 2 minutes ago
Mercier Consultancy

Dutch Speaking Client Support Specialist | Work and Live in Greece

Mercier Consultancy Professional Services

Dutch-speaking Client Support Specialist needed for an international team in Greece to provide customer support and help manage client requests in a multicultural environment.

Greece Full-time Entry Level Customer Support
5 hours, 2 minutes ago
IntellaTriage

Remote Nurse Advice Part-time AM 5a-11a CST

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring remote Nurse Advice Line RNs to provide direct patient triage support from home for a fast-paced, high-volume nursing service.

United States Part-time Junior Customer Support
$52k-$52k
HIPAA
5 hours, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers