Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services

Information Technology

1-10 (5)

5 open positions

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Technical Support Specialist

1 day, 21 hours ago

United States

Full-time

Entry Level

Technical Support Engineer

Customer and Technical Support

SFTP

Apply Now

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services

1-10

View All Jobs 5

Description

Serve as the first point of contact for customer inquiries through ticketing, chat, email, and phone.
Manage inbound support calls and provide real-time troubleshooting assistance.
Troubleshoot and resolve basic to moderately complex technical issues using established processes.
Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
Escalate cases to Tier 2 support with complete context and documentation when needed.
Guide customers through solutions with clear, step-by-step instructions.
Maintain current knowledge of product features, updates, and known issues.
Collaborate with Tier 2 support and internal teams to resolve customer concerns.
Contribute to knowledge base articles and internal documentation.
Identify support process improvements and maintain service levels during high-volume periods.

Requirements

0–2 years of experience in customer support, technical support, or another customer-facing role.
Strong written and verbal communication skills with a customer-first mindset.
Basic troubleshooting and problem-solving skills across software applications.
Ability to follow processes, document accurately, and manage multiple tasks.
Willingness and ability to quickly learn new systems and technologies, including Novara software.
Strong organizational skills and attention to detail.
Experience in SaaS or technical support environments (preferred).
Familiarity with ticketing systems and support tools (preferred).
Exposure to APIs, SSO, or SFTP/file transfers (preferred).
Ability to verify identity and authorization to work in the United States upon hire.

Benefits

$25.00–$26.50 hourly compensation.
7.5% annual bonus opportunity.
Medical, dental, and vision insurance.
Flexible spending accounts.
PTO, paid holidays, and floating holidays.
401(k) with company match and immediate vesting.
Company-funded life insurance.
Employee Assistance Program and no-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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