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Client Implementation Associate

1 day, 4 hours ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
CRM Salesforce SFTP
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 2

Description

  • Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
  • Build and maintain trusted client relationships through clear, proactive communication and stakeholder influence to remove roadblocks.
  • Manage milestone-based project plans for multiple concurrent engagements to ensure on-time delivery and alignment to agreed business outcomes.
  • Proactively identify, document, and escalate risks using a structured RAID approach and drive resolution paths.
  • Facilitate structured status meetings, maintain stakeholder alignment, and document clear actions and decisions.
  • Partner cross-functionally with Product, Content, Support, and Customer Success teams to remove blockers and resolve issues.
  • Configure client environments and provide administrator training aligned to best practices and adoption goals.
  • Identify opportunities to expand platform adoption or introduce additional solutions by understanding customer goals and evolving needs.
  • Ensure a seamless handoff to Customer Success with complete documentation and clear alignment on customer objectives and next steps.

Requirements

  • Minimum 2+ years in a client-facing implementation, onboarding, consulting, or project coordination role.
  • Experience managing structured project plans and concurrent customer engagements.
  • Familiarity with SaaS implementation environments (strongly preferred).
  • Experience working within CRM, PSA, or project management systems (Salesforce preferred).
  • Foundational technical aptitude with exposure to system configurations, data integrations, or authentication methods such as APIs, SFTP, or SSO (plus).
  • Bachelor’s degree or equivalent professional experience.
  • Strong communication skills, executive presence, and disciplined project management to drive clarity and accountability.
  • Ability to maintain accurate project documentation (plans, RAID logs, status updates) and escalate early to prevent delays or scope erosion.

Benefits

  • Annual base salary range $55,000–$60,000 with a 7.5% annual bonus opportunity.
  • Medical, Dental, and Vision insurance.
  • Flexible Spending Accounts (FSAs).
  • Paid time off plus paid and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Programs and no-cost mental health benefits.
  • Remote, full-time position (United States)

Interested in this position?

Apply directly on the company website

Apply Now

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