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(EG0020) Salesforce Functional Lead

3 months, 2 weeks ago
Latin America
Lead
Program Manager
Software Development
Agile CRM Salesforce Scrum
Apply Now
Nortal

Nortal

Nortal specializes in digital transformation by leveraging data-driven technology and strategic change management to create seamless processes for governments, businesses, and healthcare sectors across Europe, the Middle East, and Africa.

Internet Software & Services
251-1K
Founded 2000
$19M raised
View All Jobs 24

Description

  • Lead project kickoffs with internal teams and stakeholders to confirm scope, success criteria, constraints, and ways of working.
  • Establish delivery governance through functional working sessions and regular status communication.
  • Own the functional delivery plan across discovery, build, test, deploy, and hypercare phases.
  • Coordinate the design and delivery of Salesforce Service solutions in alignment with platform architecture and compliance requirements.
  • Translate business requirements into scalable functional and configuration designs following Salesforce best practices.
  • Partner with Solution Owners and Developers to design, test, implement, and review solutions for functional correctness and maintainability.
  • Run or support Agile ceremonies or phase-gate execution, remove functional blockers, and drive decisions to closure.
  • Ensure alignment and coherence across functional workstreams while managing dependencies.
  • Coordinate functional support for testing, data migration, documentation, deployment, and go-live activities.
  • Provide post-implementation functional support, troubleshooting, and hypercare coordination.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 8+ years of experience delivering Salesforce or CRM-based solutions in a Functional Lead, Senior Consultant, or Solution Lead role.
  • Proven experience leading the functional design and delivery of end-to-end Salesforce implementations.
  • Experience translating business requirements into functional designs and configuration aligned with best practices.
  • Experience collaborating with Developers and reviewing implementations for functional quality and scalability.
  • Solid understanding of Agile, Scrum, or hybrid delivery models.
  • Strong hands-on experience with Salesforce configuration, including objects, fields, page layouts, record types, validation rules, roles, profiles, permission sets, and sharing models.
  • Advanced English proficiency is required for this role.
  • Experience working with US clients is required.
  • Experience with Salesforce Service solutions is preferred.

Benefits

  • Competitive USD salary.
  • 100% remote work with access to coworking spaces across LATAM.
  • Paid time off according to your country’s regulations, with full salary paid during leave.
  • National holidays off to celebrate local traditions and important events.
  • Sick leave to recover without work stress.
  • Refundable annual credit to spend on perks that support work-life balance.
  • Team-building activities such as coffee breaks, tech talks, and after-work gatherings.
  • Birthday day off during your birthday week.

Interested in this position?

Apply directly on the company website

Apply Now

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