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Transformation Consultant

3 weeks, 5 days ago
United States
Full-time
Senior
Consultant
Project and Program Management
LLM Microservices Serverless
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 139

Description

  • Engage with C-suite and senior leaders to build conviction for AI-led and agentic transformation.
  • Define enterprise AI transformation roadmaps tied to revenue growth, cost efficiency, and competitive differentiation.
  • Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations.
  • Assess how AI, automation, and agentic capabilities can reshape processes, service models, decisioning, and customer engagement.
  • Design and execute cloud migration strategies from on-premises contact center environments to NiCE CXone.
  • Lead change management programs across people, process, technology, and organizational structure.
  • Develop business cases, transformation roadmaps, and executive-level materials for senior decision-making.
  • Facilitate executive workshops, stakeholder interviews, and leadership discussions to align priorities and assumptions.
  • Translate strategic goals into execution plans with milestones, owners, dependencies, and success metrics.
  • Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption.

Requirements

  • 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory.
  • Proven experience influencing C-suite stakeholders.
  • Experience shaping AI or digital transformation programs at the executive level.
  • Experience building business cases that secure senior sponsorship and budget commitment.
  • Deep familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture.
  • Experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context.
  • Strong analytical and structured problem-solving skills.
  • Strong executive communication and presentation skills for board and C-suite audiences.
  • Proficiency in change management frameworks such as Prosci, ADKAR, or equivalent.
  • Bachelor's degree or advanced degree in a relevant discipline; MBA or equivalent preferred.
  • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience, preferred.
  • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms, preferred.
  • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies, preferred.
  • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture, preferred.
  • Prior experience inside a contact center, CX operations, or digital transformation function, preferred.

Benefits

  • Join a global company with opportunities across multiple roles, disciplines, domains, and locations.
  • Work in a fast-paced, collaborative, and creative environment.
  • Opportunity to learn and grow within a market-leading organization.
  • Exposure to high-impact AI, cloud, and digital transformation work.
  • Equal opportunity employer with consideration provided without regard to protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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