RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

43 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Active Directory Azure PowerShell Windows Server
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 135

Description

  • Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution.
  • Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions, including Inform, TT911, and IP Recording platforms.
  • Collaborate with deployment teams to roll out software packages and system upgrades successfully.
  • Define and implement maintenance schedules and health monitoring procedures to keep systems reliable and performant.
  • Work with internal teams, management, and R&D to escalate issues and maintain strong technical and customer relationships.
  • Deploy and provision systems to replicate customer-reported issues for troubleshooting without affecting production data or operations.
  • Create, modify, and execute database queries and scripts to support troubleshooting and operational efficiency.
  • Support network operations tasks, including firewall configurations and network security groups.
  • Participate in a 24/7 out-of-hours support rotation and respond to urgent customer issues.
  • Maintain accurate documentation of troubleshooting activities, configurations, and support actions.

Requirements

  • Bachelor’s degree in Science, Technology, or a related field preferred.
  • Relevant technical customer support experience, ideally in a Public Safety or mission-critical environment.
  • Strong understanding of customer service principles and experience supporting users in high-pressure environments.
  • Hands-on experience with Windows Server 2012, 2016, and 2019, including client technologies such as web applications and services.
  • Working knowledge of VMware v7 and v9 suites, including ESXi, vSCA, and HA environments.
  • Experience with Hyper-V virtualization technologies and Active Directory administration tasks.
  • Experience creating and executing PowerShell scripts and managing web application and service configurations.
  • Strong troubleshooting, analytical, and problem-solving skills with excellent attention to detail.
  • Excellent written and verbal communication skills for explaining technical information to customers and internal teams.
  • Ability to manage multiple priorities, work independently, and collaborate effectively within a team.
  • Experience supporting Logging and Recording Solutions in public safety or emergency communications environments, preferred.
  • Familiarity with Microsoft Azure Portal and Azure services, preferred.
  • Experience querying Web APIs and configuring application monitoring dashboards, preferred.
  • Technical writing experience and strong documentation skills, preferred.
  • Experience managing enterprise patch deployments across large-scale environments, preferred.
  • Hands-on experience configuring and troubleshooting HP server hardware, preferred.
  • Ability to remain calm, focused, and methodical in high-pressure operational environments, preferred.

Benefits

  • Support mission-critical public safety operations for New York City emergency response and communications.
  • Work on complex, enterprise-scale systems in a fast-paced and highly collaborative environment.
  • Opportunity to expand expertise across infrastructure, virtualization, networking, and public safety technologies.
  • Join a team culture that values technical excellence, customer service, accountability, and continuous improvement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Varicent

Platform Support Engineer (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst I to support customers using its SaaS and on-premises products by troubleshooting issues, coordinating across teams, and improving the post-sale customer experience.

Mexico Full-time Junior Technical Support Engineer
CRM SQL
13 minutes ago
HiddenLayer

Technical Support Engineer

HiddenLayer 11-50 IT Services

HiddenLayer is hiring a remote Technical Support Engineer to provide hands-on support for its AI security platform, resolving complex customer issues and helping shape the support function as the team scales.

Anywhere Full-time Mid Level Technical Support Engineer
AWS Azure Cybersecurity Docker GCP Generative AI GitHub JIRA Kubernetes MLOps Python SAML
13 minutes ago
Varicent

Application Support Analyst (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst I to provide frontline technical support for its SaaS products, helping customers resolve issues and adopt the platform effectively.

Mexico Full-time Junior Database Administrator Technical Support Engineer
CRM SQL
13 minutes ago
Cato Networks

Product Support Engineer, Tier 3

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is seeking a Product Support T3 Engineer to support customers across post-sales, onboarding, and ongoing lifecycle phases for its cloud-delivered networking and security platform.

Japan Full-time Junior Technical Support Engineer
DHCP DNS HTTP IPS TCP/IP TLS
13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers