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Senior Traffic Management, CX

3 days, 2 hours ago
United States
Senior
Operations Analyst
Business Intelligence
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 121

Description

  • Build and manage routing schemes for toll-free and termination traffic to maintain efficient network performance.
  • Monitor voice traffic to verify expected routing and troubleshoot issues using reporting and diagnostics.
  • Handle carrier routing issues, including risk mitigation, cost analysis, and service restoration.
  • Provide carrier traffic forecasts to anticipate and manage network demand.
  • Collaborate with vendors to resolve problems and provide status updates.
  • Work with business partners to support projects, resolve issues, and handle work requests.
  • Perform data profiling to identify anomalies and prevent revenue loss.
  • Send monthly target rate profiles to carriers to secure competitive pricing.
  • Monitor carrier traffic capacity and initiate augments when needed.
  • Develop and maintain Microsoft Power BI reports and Telelink-7 reporting.
  • Process and load rate decks to Sonus/Ribbons SBCs for optimal routing.
  • Serve as a technical resource for colleagues and may lead teams or projects in complex situations.

Requirements

  • Bachelor’s degree in Telecommunications, Information Systems Management, or equivalent work experience.
  • 3+ years of experience with TDM and SIP networks at the enterprise or carrier level.
  • Strong knowledge of LAN/WAN technologies and VoIP capacity planning.
  • Expertise in SIP trunks, carrier trunking, centralized voice architecture, and session border controllers.
  • Hands-on experience configuring and testing TDM and SIP circuits and equipment.
  • Proficiency in voice protocols including SIP, H323, MGCP, and SCCP.
  • Experience troubleshooting SIP call issues, analyzing call traces, and resolving TDM/PSTN problems.
  • Experience in voice traffic analysis and trunk recommendations.
  • Proficiency with MS Office and Visio.

Interested in this position?

Apply directly on the company website

Apply Now

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