RemoteLeaf Logo
Log in Sign up

Senior Traffic Management, CX

1 hour, 21 minutes ago
United States
Senior
Operations Analyst
Business Intelligence
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 122

Description

  • Build and manage routing schemes for toll-free and termination traffic to maintain efficient network performance.
  • Monitor voice traffic to verify expected routing and troubleshoot issues using reporting and diagnostics.
  • Handle carrier routing issues, including risk mitigation, cost analysis, and service restoration.
  • Provide carrier traffic forecasts to anticipate and manage network demand.
  • Collaborate with vendors to resolve problems and provide status updates.
  • Work with business partners to support projects, resolve issues, and handle work requests.
  • Perform data profiling to identify anomalies and prevent revenue loss.
  • Send monthly target rate profiles to carriers to secure competitive pricing.
  • Monitor carrier traffic capacity and initiate augments when needed.
  • Develop and maintain Microsoft Power BI reports and Telelink-7 reporting.
  • Process and load rate decks to Sonus/Ribbons SBCs for optimal routing.
  • Serve as a technical resource for colleagues and may lead teams or projects in complex situations.

Requirements

  • Bachelor’s degree in Telecommunications, Information Systems Management, or equivalent work experience.
  • 3+ years of experience with TDM and SIP networks at the enterprise or carrier level.
  • Strong knowledge of LAN/WAN technologies and VoIP capacity planning.
  • Expertise in SIP trunks, carrier trunking, centralized voice architecture, and session border controllers.
  • Hands-on experience configuring and testing TDM and SIP circuits and equipment.
  • Proficiency in voice protocols including SIP, H323, MGCP, and SCCP.
  • Experience troubleshooting SIP call issues, analyzing call traces, and resolving TDM/PSTN problems.
  • Experience in voice traffic analysis and trunk recommendations.
  • Proficiency with MS Office and Visio.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alphasense

Channel and Customer Research Analyst (Japanese Speaker)

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an Analyst for its Channel and Customer Research team to source, vet, and coordinate expert interviews that produce timely market intelligence for investors and enterprise clients.

Singapore Full-time Entry Level Operations Analyst
CRM
6 minutes ago
Inter

COLLECTION ANALYST II

Inter 51-250 Banks

Inter is hiring for a role focused on managing and recovering delinquent corporate client portfolios to maximize recovery rates and reduce losses.

Brazil Full-time Mid Level Operations Analyst
Power BI SQL
6 minutes ago
qodea

Delivery Operations Analyst

qodea

Beyond is hiring a Delivery Operations Analyst to support AMER workforce coordination, contractor lifecycle management, resource planning, and operational reporting from the Philippines during US timezone hours.

Philippines Full-time Mid Level Operations Analyst
Salesforce
51 minutes ago
Alphasense

Channel and Customer Research Analyst (Mandarin Speaker)

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an Analyst for its Channel and Customer Research team to support expert sourcing, interview coordination, and market research for its AI-driven market intelligence offerings.

Singapore Full-time Entry Level Operations Analyst
CRM
51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers