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Senior Solutions Architect

1 hour, 9 minutes ago
Canada
Senior
Solutions Architect
Software Development
NLP
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 135

Description

  • Elicit, document, and prioritize business, functional, and system-level requirements from clients, stakeholders, and internal teams.
  • Break client needs into functional requirements, including use cases, user stories, and acceptance criteria.
  • Translate complex data sets into solution-oriented designs that address customer needs and business goals.
  • Evaluate and incorporate technologies such as Cognigy and other conversational AI platforms into solution designs.
  • Collaborate with Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions.
  • Prepare and deliver client presentations, including solution overviews, impact assessments, and project readouts.
  • Serve as the solution expert during CXone pre-sales and implementation cycles.
  • Provide technical architecture leadership, analysis, design, development, and enhancement for CXone solutions.
  • Support the design and management of the end-to-end solution life cycle.
  • Manage customer expectations and satisfaction throughout the solution and onboarding process.

Requirements

  • 3+ years of solution architecture experience.
  • 3+ years of consulting or customer engagement experience.
  • 3+ years of contact center experience.
  • Proven experience in integration architecture and solution design.
  • Familiarity with AI and NLP technologies, preferably within the CX domain.
  • Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping.
  • Strong communication and collaboration skills with the ability to work effectively across departments.
  • Experience with Cognigy or similar platforms is a plus.
  • Experience in systems integration, process analysis, and process diagramming.
  • Ability to translate solution functionality and opportunities into clear, precise functional documentation.
  • Strong business acumen and the ability to learn new solution processes quickly.
  • Comfortable working in a fast-paced, results-oriented environment.
  • Ability to work with remote customers using virtual communication tools.
  • Ability to manage deliverables across multiple projects and meet tight deadlines.
  • Develop a strong business and technical understanding of the NiCE product family.
  • Proficiency in MS Office, including MS Visio or another diagramming tool, plus advanced MS Word, MS Excel, and PowerPoint skills.
  • Professional proficiency in French is required.

Benefits

  • NICE is a market leader in AI, cloud, and digital solutions.
  • The company serves 25,000+ global businesses, including 85 of the Fortune 100.
  • The role offers exposure to enterprise customers and complex CXone implementation work.
  • NiCE is an equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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