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Senior Sales Engineer, Cognigy

2 weeks, 6 days ago
United States
Full-time
Senior
Sales Engineer
Software Development
CSS DOM HTML JavaScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 119

Description

  • Lead discovery calls and technical deep dives to uncover customer pain points and solution opportunities.
  • Partner closely with Sales on complex enterprise software deals across the presales cycle.
  • Deliver customized demos and presentations that clearly communicate product value and customer experience outcomes.
  • Respond to RFIs and RFPs with differentiated, high-quality technical and business responses.
  • Design and execute proof-of-value engagements to demonstrate real-world impact and accelerate deal velocity.
  • Track competitive positioning, market trends, and emerging technologies across AI, analytics, digital, and cloud platforms.
  • Provide technical expertise and upskill adjacent teams as a go-to resource for AI-related topics.
  • Bridge technology and business value by connecting product capabilities to customer needs and outcomes.

Requirements

  • 7+ years of experience in solutions engineering, pre-sales, or sales architecture for complex enterprise software sales.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience with deep familiarity in the CCaaS landscape.
  • Proven track record of delivering best-in-class solutions with strong work examples.
  • Strong JavaScript programming and scripting skills.
  • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
  • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
  • Experience with enterprise SaaS architecture, APIs, and integrations.
  • Working knowledge of web technologies including HTML, JavaScript, CSS, DOM, and browser developer tools.
  • Comfortable using AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate.
  • Strong business acumen with the ability to connect technology to revenue and profit outcomes.
  • Excellent analytical, problem-solving, presentation, and storytelling skills.
  • Ability to identify root causes and apply creative thinking to solve problems.
  • Ability to manage multiple priorities and deliverables across concurrent client engagements.
  • Bachelor's degree in a related technology field is preferred; MBA is preferred.
  • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms is preferred.

Benefits

  • Opportunity to work at a global, market-leading company with strong internal career growth paths.
  • Fast-paced, collaborative, and creative team environment.
  • Chance to learn and grow in a company recognized for innovation in AI, cloud, and digital.
  • Work on a leading AI-first CX platform serving enterprise brands at scale.
  • Exposure to diverse roles, disciplines, domains, and locations across the organization.
  • Equal opportunity employer commitment and inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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