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Sales Engineer, Cognigy

3 months ago
United States
Full-time
Senior
Sales Engineer
Software Development
CSS DOM Generative AI HTML JavaScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 18

Description

  • Lead discovery calls and technical deep dives to identify customer pain points and solution opportunities.
  • Collaborate with Sales on technical presales engagements, including demos, POCs, and client presentations.
  • Deliver customized, high-impact product demos that connect capabilities to customer experience outcomes.
  • Write differentiated responses for RFIs and RFPs.
  • Design and execute proof-of-value engagements that demonstrate business impact and help accelerate deals.
  • Track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
  • Provide technical expertise and help upskill adjacent teams on AI and related solutions.
  • Bridge technology and business value for enterprise customer engagements.

Requirements

  • 7+ years of experience in solutions engineering, presales, or sales architecture supporting complex enterprise software sales.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience with deep familiarity in the CCaaS landscape.
  • Proven track record of delivering best-in-class solutions with strong work examples.
  • Strong JavaScript programming and scripting skills.
  • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
  • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
  • Experience with enterprise SaaS architecture, APIs, and integrations.
  • Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools.
  • Comfort using AI-assisted coding tools and vibe coding techniques to prototype and iterate quickly.
  • Strong business acumen with the ability to connect technology to revenue and profit outcomes.
  • Excellent problem-solving, presentation, storytelling, and root-cause analysis skills.
  • Ability to manage multiple priorities and deliverables across concurrent client engagements.
  • Bachelor's degree in a related technology field; MBA preferred.
  • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms (preferred).

Benefits

  • Join a fast-paced, collaborative, and creative global environment.
  • Opportunities for continuous learning and growth at a market-leading company.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Equal opportunity employer with inclusive hiring practices.
  • Work with a large-scale, enterprise-grade AI and CX platform backed by a global leader.
  • Exposure to a market-disrupting company operating at global scale.

Interested in this position?

Apply directly on the company website

Apply Now

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