Manager, Client Services

16 hours, 15 minutes ago
Full-time
Lead
Project and Program Management
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Lead, coach, and develop a team of Project Managers responsible for Day-1 implementation projects.
  • Set clear expectations for delivery quality, methodology adherence, customer engagement, and project governance.
  • Conduct regular 1:1s, performance evaluations, mentoring, and professional development for Project Managers.
  • Allocate Project Manager resources across the project portfolio to balance workload and support predictable delivery.
  • Serve as the primary escalation point for Project Managers and guide delivery decisions.
  • Own the overall success of assigned Day-1 implementation projects, including work performed by cross-functional contributors.
  • Oversee project health, risks, dependencies, milestone readiness, quality, timelines, customer satisfaction, and scope.
  • Lead portfolio reviews, risk committees, and milestone readiness assessments.
  • Ensure smooth handoffs from Sales to Professional Services and from Professional Services to Support/Customer Success.
  • Drive scalability, standardization, repeatability, and delivery process improvements across the segment and PMO methodology.

Requirements

  • 10+ years of experience in Professional Services.
  • 3+ years of experience managing delivery teams, preferably Project Managers.
  • Experience implementing NiCE CXone projects and/or programs.
  • Experience overseeing multi-role delivery teams in SaaS, enterprise software, or CCaaS environments.
  • Strong understanding of contact center technologies and system integration patterns.
  • Proven leadership in customer-facing project delivery organizations.
  • Strong communication, organizational, and operational management skills.
  • Ability to drive accountability across roles not directly managed.
  • Bachelor’s degree required.
  • MBA or an advanced degree preferred.
  • Experience in the contact center or CX technology industry preferred.
  • Experience with the NiCE CXone Product Suite preferred.
  • Experience scaling SMB, Commercial, and Enterprise delivery models preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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