Business Consultant, AI Strategy

13 hours, 49 minutes ago
Full-time
Lead
Operations
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation.
  • Own the end-to-end business case from value hypothesis through realization and sustained ROI.
  • Identify, prioritize, and sequence AI-driven CX use cases tied to measurable financial and operational outcomes.
  • Translate AI-enabled capabilities into adoption strategies, value metrics, and executive success criteria.
  • Design and lead enterprise change strategies across people, process, technology, and governance.
  • Lead high-impact business consulting engagements that produce measurable business improvement.
  • Develop financial models, ROI analyses, and value frameworks to support executive decision-making.
  • Establish and govern KPIs, value tracking, and benefits realization models, including post-go-live sustainability.
  • Own senior executive stakeholder relationships and ensure sponsorship and alignment.
  • Contribute thought leadership to NiCE’s value realization methodology, AI value frameworks, and consulting best practices.

Requirements

  • Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software.
  • Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning.
  • Deep understanding of contact center operations and CX economics.
  • Proven ability to build and defend complex business cases, financial models, and ROI analyses.
  • Strong strategic consulting mindset with the ability to move from executive vision to execution roadmap.
  • Exceptional executive presence and communication skills, including C-suite presentations.
  • Track record of influencing senior stakeholders and leading without formal authority.
  • Experience leading multi-product, multi-workstream enterprise programs.
  • Comfort operating in a matrixed, fast-paced, and ambiguous environment.

Benefits

  • Opportunity to work for a global market leader in AI, cloud, and digital customer experience software.
  • Fast-paced, collaborative, and creative work environment.
  • Career growth across multiple roles, disciplines, domains, and locations.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr Solution Architect / Consultant / or Sales Engineer

Cyara 251-1K IT Services

Cyara is seeking a Senior Solutions Architect in a remote U.S. role to lead pre-sales technical strategy for enterprise customers and align the company’s CX testing and monitoring platform to complex business and technical needs.

7 hours, 56 minutes ago

Supply Chain Senior Business Analyst / Consultant

Lingaro 5K-10K IT Services

Supply Chain Senior Business Analyst / Consultant at a Europe-focused consulting and advisory practice, supporting supply chain transformation engagements from presales through implementation and client delivery.

ERP Power BI Tableau
8 hours, 5 minutes ago

Theory of Constraints Analyst / Junior Consultant

Goldratt Consulting 51-250 Professional Services

Goldratt Group is hiring an entry-level Analyst to support Theory of Constraints-based client implementations and operational improvement projects for a wide range of organizations.

9 hours, 29 minutes ago

Principal Consultant - Wireless/Network

TEECOM 51-250 Construction & Engineering

TEECOM is hiring a Principal Consultant to lead remote, multi-discipline wireless/network project delivery across the United States, overseeing technical quality, client relationships, and project health for complex AEC engagements.

Asana GitHub
14 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers