Dutch Speaking - Content Moderation/Customer Service Agent in Malta

1 month, 1 week ago
Full-time
Entry Level
Customer and Technical Support
Next Job Abroad

Next Job Abroad

Next Job Abroad specializes in assisting individuals in finding employment opportunities abroad by providing comprehensive support throughout the job search and relocation process, including guidance on CVs, job interviews, and securing housing.

Founded 2012

Description

  • Monitor and review user-generated content to ensure it meets community standards.
  • Provide customer support via chat, email, and phone to Dutch-speaking clients.
  • Resolve customer inquiries and issues in a timely and friendly manner.
  • Collaborate with colleagues to improve moderation processes and user experience.
  • Maintain accurate records of customer interactions and moderation activities.
  • Share insights and feedback to help enhance services and customer satisfaction.
  • Stay up to date on best practices in content moderation and customer service.

Requirements

  • Fluency in Dutch and strong English communication skills; additional languages are a bonus.
  • Experience in customer service or content moderation is preferred.
  • Strong attention to detail and ability to analyze content carefully.
  • Excellent communication skills and a friendly, service-oriented attitude.
  • Ability to manage multiple tasks and work effectively in a busy environment.
  • Familiarity with CRM tools and moderation software is beneficial.
  • Willingness to live and work in Malta.
  • Genuine interest in content moderation and online safety is appreciated.

Benefits

  • Yearly salary of €26,000 excluding bonuses.
  • Competitive performance bonuses.
  • Health care benefits and additional discounts.
  • Fully paid training by certified instructors.
  • Career growth opportunities in a renowned iGaming company.
  • International and diverse work environment.
  • State-of-the-art premises with relaxing break areas.
  • Relocation package reviewed on a case-by-case basis.

Interested in this position?

Apply directly on the company website

Apply Now

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