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Platform Operations Lead

2 hours, 49 minutes ago
United Kingdom
Full-time
Lead
Operations Manager
DevOps and Infrastructure
Grafana Kubernetes
Apply Now
NexGen Cloud

NexGen Cloud

NexGen Cloud is Europe's leading sustainable cloud Infrastructure as a Service (IaaS) provider, specializing in high-performance computing (HPC) and GPU infrastructure. With a focus on sustainability and innovation, NexGen Cloud offers GPU as a Service...

IT Services
11-50
Founded 2020
View All Jobs 8

Description

  • Build and improve scalable infrastructure operations processes that support a growing cloud platform.
  • Enable customer-facing and operational teams with secure automation, diagnostics, tooling, and clear workflows.
  • Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions.
  • Support the rollout and readiness of new infrastructure environments in collaboration with Infrastructure, DevOps, and Engineering teams.
  • Improve observability, incident response, and operational documentation across production environments.
  • Design and maintain runbooks, escalation paths, and ownership models between technical and customer-facing teams.
  • Evaluate new tools, vendors, or approaches that could improve operational efficiency, reliability, or scale.
  • Coach and enable teams to adopt automation-first ways of working.
  • Act as a bridge between technical infrastructure teams and the teams supporting customers day to day.

Requirements

  • Strong background in infrastructure, cloud operations, DevOps, platform engineering, or operational engineering.
  • Experience supporting production environments where reliability, incident response, and operational discipline matter.
  • Proven ability to design or implement automation that reduces manual operational workload.
  • Strong scripting, tooling, or workflow automation skills, with an emphasis on clarity, maintainability, and security.
  • Experience working across multiple technical and non-technical teams to improve processes and outcomes.
  • Familiarity with observability, monitoring, infrastructure platforms, or orchestration technologies.
  • Ability to operate both hands-on and strategically in a fast-moving scale-up environment.
  • Strong documentation, communication, and problem-solving skills.
  • A sense of ownership and accountability for operational outcomes.
  • Experience with GPU, high-performance compute, cloud infrastructure, or managed infrastructure platforms (nice to have).
  • Exposure to Kubernetes, OpenStack, Grafana, Windmill automation platforms, or infrastructure-as-code tooling (nice to have).
  • Experience helping build or mature 24/7 support, NOC, SRE, or technical operations capabilities (nice to have).
  • Experience designing self-service tooling for support, operations, or customer-facing teams (nice to have).

Benefits

  • Competitive salary and annual discretionary bonus scheme.
  • Employee wellbeing benefits.
  • 25 days of holiday, plus public holidays.
  • Flexible working arrangements, including remote or hybrid depending on role and location.
  • Real ownership and autonomy, with the trust to take initiative and experiment.
  • The opportunity to make a visible, meaningful impact as the company scales.
  • Clear career progression and growth opportunities in a fast-growing company.
  • A collaborative, international culture built on trust, transparency, and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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