ServiceNow Software Engineer - SAM

3 weeks, 2 days ago
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead, coach, and mentor Software Engineers delivering customer professional services projects.
  • Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
  • Resolve issues across ITSM, HAM, SAM, integrations, portals, and other ServiceNow modules.
  • Support and maintain ServiceNow modules and integrations with external systems.
  • Collaborate with stakeholders and end users to gather requirements and deliver effective solutions.
  • Participate in platform upgrades, clones, patching, and performance optimization initiatives.
  • Apply ServiceNow development and configuration best practices.
  • Document technical solutions, workflows, and issue resolutions.
  • Perform deployments for ServiceNow solutions.

Requirements

  • Experience as a ServiceNow Senior Software Engineer or comparable role.
  • Experience with Software Asset Management (SAM) and Hardware Asset Management (HAM).
  • Experience troubleshooting ITSM, HAM, SAM, integrations, portals, and related ServiceNow modules.
  • Experience supporting and maintaining ServiceNow platforms and external integrations.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Certified Application Developer (CAD) or CIS-ITSM certification.
  • Experience with modules such as HRSD, SPM, CMDB, IRM, SecOps, or BCM is preferred.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Professional growth opportunities through complex customer projects.
  • Collaborative, inclusive workplace that supports creativity and innovation.
  • Healthy work-life balance and professional development support.
  • Equal opportunity workplace with disability accommodations available.

Interested in this position?

Apply directly on the company website

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