ServiceNow Senior Software Engineer - TSM/OMT

4 days ago
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Develop customer applications for work order management, scheduling, and dispatch within ServiceNow TSM/OMT.
  • Collaborate with stakeholders to identify functionality for custom ServiceNow instances.
  • Enhance ServiceNow event rules to support accurate CMDB binding.
  • Work with technical subject matter experts to gather environment information for service mapping and event management.
  • Install, configure, and integrate ServiceNow TSM/OMT products, including discovery, service mapping, certification management, Service Graph Connectors, and multisource CMDB.
  • Develop interfaces for different user audiences through custom applications and Service Portals.
  • Build integrated logic and functional components that connect ServiceNow internal services and REST APIs.
  • Configure, manage, and maintain MID servers, discovery patterns, identification rules, and service mapping environments.

Requirements

  • Experience with ServiceNow TSM/OMT.
  • Ability to communicate and implement TSM/OMT solutions.
  • Experience developing interfaces for custom application models and Service Portals.
  • Experience integrating ServiceNow services and APIs using REST.
  • Knowledge of service-oriented and distributed enterprise application architectures.
  • Understanding of credential-less and credential-based Discovery.
  • Ability to prevent duplicate configuration items using CI identifiers.
  • Experience extending Horizontal Discovery with custom infrastructure and application patterns.
  • Proficiency configuring, managing, and maintaining MID servers.
  • Experience using the Service Mapping command-line console and migrating patterns between environments.
  • Proficiency configuring Identification Rules for Service Mapping.
  • Knowledge of discovering multi-tier services, including advanced Service Mapping pattern configuration.

Benefits

  • Healthy work-life balance.
  • Collaborative, diverse, and inclusive work environment.
  • Professional growth and development opportunities.
  • Culture focused on creativity, innovation, and employee recognition.
  • Equal opportunity and affirmative action workplace with disability accommodations available.

Interested in this position?

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