ServiceNow Senior Software Engineer - SAM/HAM

6 hours, 53 minutes ago
Full-time
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead, coach, and mentor Software Engineers delivering customer professional services projects.
  • Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
  • Resolve issues across ITSM, HAM, SAM, integrations, portals, and other ServiceNow modules.
  • Support and maintain ServiceNow modules and integrations with external systems.
  • Collaborate with stakeholders and end users to gather requirements and deliver effective solutions.
  • Participate in platform upgrades, clones, patching, and performance optimization initiatives.
  • Apply ServiceNow development and configuration best practices and internal code standards.
  • Document technical solutions, workflows, and issue resolutions.
  • Perform deployments for customer projects.

Requirements

  • Professional experience as a ServiceNow Software Engineer, including SAM/HAM experience.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ServiceNow Certified Application Developer (CAD) or CIS-ITSM certification.
  • Experience troubleshooting and maintaining ITSM, HAM, SAM, CMDB, HRSD, SPM, IRM, SecOps, or BCM modules.
  • Experience supporting integrations between ServiceNow and external systems.
  • Experience with ServiceNow upgrades, clones, patching, deployments, and performance optimization.
  • Ability to lead, coach, and mentor software engineers.
  • Ability to collaborate with stakeholders and translate requirements into technical solutions.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Professional growth opportunities and guidance on complex customer projects.
  • Collaborative, inclusive culture focused on innovation and work-life balance.
  • Equal opportunity workplace with disability accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Forward Deployed Engineer, Industry Solutions

MongoDB 1K-5K Internet Software & Services

MongoDB is seeking a Toronto-based remote Forward Deployed Engineer to help independent software vendors modernize applications and embed production-ready MongoDB integrations into their products.

AWS Azure GCP Go Java Kafka Kubernetes Microservices MongoDB Node.js Python TypeScript
5 hours, 38 minutes ago

Software Engineer - Core Trading

Alpaca 51-250 Capital Markets

Alpaca is hiring an experienced software engineer to design and build a high-performance algorithmic trading platform supporting its global brokerage infrastructure and customers.

C C++ Docker Go Kubernetes System Design
5 hours, 38 minutes ago

Staff Software Engineer, Full Stack

Alphasense 51-250 Industrial Conglomerates

AlphaSense is seeking a Staff Software Engineer, Full Stack (frontend-heavy) to lead architecture, development, reliability, and AI-enabled product capabilities for its market-intelligence platform.

AWS CI/CD Docker DynamoDB Elasticsearch GCP GraphQL Helm Java JavaScript Kubernetes Lucene Microservices MySQL Node.js Python React Redis Solr SQL TypeScript
5 hours, 53 minutes ago

Senior Software Engineer, Autonomy Actions Sustaining

Motional 1K-5K Automotive

Motional is hiring a Senior Software Engineer for its Planning, Motion, and Controls Team to build simulation and analysis tools that accelerate autonomous-driving development and enable automated root-cause analysis.

C++ Python
5 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers