ServiceNow Senior Software Engineer - OCM

1 hour, 11 minutes ago
Full-time
Senior
Project and Program Management
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Develop and execute organizational change management strategies for ServiceNow implementations and transformation programs.
  • Conduct change impact assessments and evaluate organizational readiness.
  • Create and manage stakeholder engagement, communication, and adoption plans.
  • Partner with business leaders, project teams, and end users to support successful change adoption.
  • Design and deliver training programs, user enablement initiatives, and learning materials.
  • Facilitate workshops, focus groups, and readiness assessments.
  • Measure and report adoption metrics, user engagement, and business outcomes.
  • Identify and mitigate change-related risks and resistance.
  • Support continuous improvement and post-implementation sustainment activities.
  • Collaborate with ServiceNow delivery, consulting, and customer teams throughout the project lifecycle.

Requirements

  • Experience with ServiceNow implementations, preferably across ITSM, ITOM, CSM, HRSD, or related modules.
  • Certification in a change management methodology such as Prosci, ADKAR, or equivalent.
  • Experience supporting large-scale digital transformation initiatives.
  • ServiceNow certification is preferred.
  • Experience developing communication, training, and adoption programs.
  • Experience conducting change impact assessments, readiness evaluations, and stakeholder engagement activities.

Benefits

  • Healthy work-life balance.
  • Collaborative and innovative work culture.
  • Professional growth opportunities for individuals and teams.
  • Diverse and inclusive workplace.
  • Equal employment opportunity and affirmative action employer.
  • Disability accommodations available upon request.

Interested in this position?

Apply directly on the company website

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