ServiceNow Practice Leader- India

3 hours, 34 minutes ago
Executive
Project and Program Management
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
501-1000
Founded 2016

Description

  • Lead the global practice to achieve revenue, delivered-margin, billable-utilization, retention, and hiring objectives.
  • Own the practice P&L and develop monthly plans and weekly forecasts for backlog, staffing demand, utilization, and revenue.
  • Drive new business, innovation, and industrialization of delivery services in alignment with corporate and go-to-market strategy.
  • Develop and execute the practice talent strategy, including recruitment, onboarding, learning, enablement, coaching, mentoring, and cross-training.
  • Own the ServiceNow certification strategy for the practice and partner with Talent Enablement on execution.
  • Partner with ServiceNow and internal leaders to drive partner enablement priorities and activation plans.
  • Support strategic sales pursuits by scoping, estimating, proposing, and executing statements of work.
  • Develop foundational marketing and sales materials and approve practice statements of work.
  • Assess and mitigate delivery-engagement risks through quality assessments, mitigation plans, escalations, and get-to-green plans.

Requirements

  • Bachelor’s degree.
  • 14+ years of experience in professional services or consulting.
  • 10+ years of delivery management experience.
  • 8+ years of people-management experience.
  • Proven P&L management capabilities and billable-utilization management experience.
  • Successful global delivery experience across multiple time zones.
  • Broad understanding of the ServiceNow practice area.
  • Ability to build collaborative relationships with clients, partners, and key stakeholders.
  • Strong strategic thinking, problem-solving, written communication, and verbal communication skills.
  • Strong coaching and mentoring skills, with a results-driven, growth-oriented, collaborative approach.

Benefits

  • Commitment to a diverse, inclusive, and equal-opportunity workplace.
  • Culture that supports work-life balance, collaboration, and innovation.
  • Professional growth, learning, enablement, coaching, and cross-training opportunities.
  • Workplace culture that values employee voice, creativity, and individuality.

Interested in this position?

Apply directly on the company website

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