ServiceNow Platform Analyst - SPM/CSM/Service Portal

5 hours, 14 minutes ago
Full-time
Senior
Customer and Technical Support
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Analyze, design, develop, debug, and modify ServiceNow software enhancements.
  • Write code and perform application testing, unit testing, and debugging.
  • Contribute to test scripts and code reviews.
  • Collaborate with delivery teams and engineers to estimate, prioritize, and implement development requests.
  • Provide administration, development, and technical support during ServiceNow implementations.
  • Mentor team members across projects and crews.
  • Apply modern technology and innovation to improve platform functionality.
  • Assess and mitigate project and technical risks.
  • Facilitate coaching and mentoring to support team performance.
  • Deliver high levels of customer satisfaction through effective relationship management.

Requirements

  • Strong knowledge of software engineering principles for cloud-based platforms.
  • Strong understanding of ServiceNow functionality, including the Platform Analyst and CSDM domains.
  • Hands-on experience developing for or customizing the ServiceNow platform.
  • Proficiency in JavaScript, GlideRecord, XML, and structural programming concepts.
  • Strong understanding of object-oriented programming and relational databases.
  • Strong written and verbal communication, problem-solving, and relationship management skills.
  • Ability to work effectively in matrixed organizations and adapt to ambiguity and change.
  • Leadership, facilitation, coaching, and mentoring capabilities.
  • Four-year degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.
  • Willingness to pursue ServiceNow competency certifications and module accreditations.
  • ServiceNow CSA and CIS certifications preferred.

Benefits

  • Remote work opportunity.
  • Supportive, inclusive, and collaborative work environment.
  • Focus on work-life balance and professional growth.
  • Opportunities for ongoing ServiceNow education, certifications, and module accreditations.
  • Equal opportunity workplace with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

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