ServiceNow Lead Engineer - Sam Pro

3 hours, 1 minute ago
Full-time
Lead
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Develop customer applications for work order management, scheduling, and dispatch.
  • Collaborate with stakeholders to identify functionality requirements for custom ServiceNow instances.
  • Enhance ServiceNow event rules to support accurate CMDB binding.
  • Gather environment information from technical SMEs to support service mapping and event management.
  • Install, configure, and integrate ServiceNow SAM Pro products and related capabilities.
  • Configure, manage, and maintain MID servers and Service Mapping environments.
  • Develop and migrate custom infrastructure and application patterns between environments.
  • Configure identification rules and advanced patterns for multi-tier service discovery.

Requirements

  • Experience as a ServiceNow Lead Engineer specializing in SAM Pro.
  • Ability to understand, communicate, and implement SAM Pro solutions.
  • Experience developing interfaces for custom application models and Service Portals.
  • Experience integrating ServiceNow services and APIs using REST.
  • Knowledge of enterprise service-oriented and distributed application architecture.
  • Understanding of credentialless and credential-based discovery.
  • Experience with discovery, service mapping, certification management, Service Graph Connectors, and multisource CMDB.
  • Ability to prevent duplicate configuration items using CI identifiers.
  • Proficiency with Service Mapping command-line consoles, identification rules, and advanced pattern configuration.
  • Ability to configure, manage, and maintain MID servers and migrate patterns across environments.

Benefits

  • Collaborative, inclusive workplace that values diversity and employee input.
  • Work-life balance and support for professional growth.
  • Equal opportunity and affirmative action employment practices.
  • Workplace accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

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