Solution Consultant - I

3 weeks ago
Full-time
Mid Level
Project and Program Management
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised

Description

  • Design and execute partner enablement plans, including workshops, train-the-trainer sessions, and technical coaching.
  • Act as an observability architect for high-value partner-led opportunities, supporting solution design, demos, and proofs of value.
  • Coordinate between internal teams and partners to guide customer opportunities to the best path to success.
  • Maintain project-level discipline by tracking risks, resource utilization, and engagement status in central systems.
  • Provide delivery governance for partner-led implementations in collaboration with New Relic Professional Services.
  • Serve as a technical escalation point and help partners follow implementation playbooks to ensure quality outcomes.
  • Gather insights from partners and customers and share them with Product and Practice teams to inform roadmap and GTM strategy.
  • Monitor project health against customer satisfaction targets.
  • Support partner success across the full lifecycle, from technical readiness through successful delivery.

Requirements

  • 3+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering.
  • Experience focused on cloud and application performance technologies.
  • Deep technical knowledge of observability concepts, including APM, infrastructure, and log management.
  • Ability to communicate technical value clearly to both engineers and leadership.
  • Strong communication and negotiation skills with the ability to influence stakeholders without direct authority.
  • Understanding of how to build sustainable technical businesses within partner networks such as SIs, MSPs, and resellers.
  • Ability to manage multiple workstreams with clear expectations, milestone tracking, and measurable outcomes.
  • Experience in capacity planning and advising partners on resource needs for upcoming project pipelines.
  • Visa sponsorship is not available for this position.
  • Ability to complete identity and employment eligibility verification, and pass a criminal background check.
  • If relevant, ability to pass an export compliance assessment as a condition of employment.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Accommodation support during the application or recruiting process.
  • Consideration of qualified applicants with arrest and conviction records in accordance with applicable law.
  • Inclusive and welcoming workplace that supports diverse backgrounds and nontraditional career paths.

Interested in this position?

Apply directly on the company website

Apply Now

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