Senior Billing Analyst

9 hours, 38 minutes ago
Full-time
Senior
Finance and Accounting
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised

Description

  • Execute daily operations of the global billing lifecycle, ensuring monthly, quarterly, and annual billing cycles are completed accurately.
  • Operate within an automated "doer-reviewer" environment to translate customer usage data into correct invoices for a consumption-based pricing model.
  • Maintain data integrity between product telemetry and financial systems to support consumption billing accuracy.
  • Manage the end-to-end credit lifecycle and resolve complex billing inquiries in partnership with Sales, Collections, and Deal Desk.
  • Contribute to, maintain, and optimize the Global Billing Process Playbook covering standard invoicing through complex amendments.
  • Identify manual reconciliation workflows and collaborate with technical teams to design and deploy RPA/automation solutions.
  • Support implementation of financial controls and provide documentation for internal and external audit requests.
  • Perform reconciliations during month-end close to help shorten the financial close cycle and prevent revenue leakage.

Requirements

  • 4+ years of experience in Billing or Revenue Operations within a SaaS environment.
  • Deep understanding of recurring revenue, consumption-based billing, and deferred revenue concepts.
  • High proficiency with billing platforms (e.g., Zuora), Salesforce, and NetSuite.
  • Advanced Excel skills with comfort pivoting and analyzing large datasets to resolve complex billing errors.
  • Bachelor’s degree in Accounting, Finance, or a related field.
  • Strong communication skills with the ability to explain complex billing logic and usage data to customers and internal stakeholders with empathy and clarity.
  • Ability to work effectively in a high-pressure month-end/fast-close environment.
  • Preferred: process-first mindset and experience automating manual tasks or working as a Super User during a major billing system migration or stabilization.
  • Preferred: experience processing high-volume billing (e.g., >10k invoices monthly) and reconciling third-party Marketplace billing (e.g., AWS, Azure).
  • Hiring conditions: criminal background check required; export compliance assessment may be required; visa sponsorship is not available for this position.

Benefits

  • Flexible workforce model allowing fully office-based, fully remote, or hybrid work arrangements.
  • Diverse, welcoming, and inclusive culture that values nontraditional backgrounds and provides reasonable accommodations during the application process.
  • Consideration of qualified applicants with arrest and conviction records in accordance with applicable law (Fair Chance hiring).
  • Opportunity to work on a global team focused on observability and the company’s AI-first platform.

Interested in this position?

Apply directly on the company website

Apply Now

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