NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016

Description

  • Work closely with a Solution Architect to deliver successful contact center solutions.
  • Provide technical advisory support during business process reviews to identify customer requirements and processes.
  • Provide technical details and solutions for functional user stories.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop solution designs using best practices and programming principles.
  • Lead a development team by distributing tasks and performing code reviews.
  • Deliver technical end-user training and documentation.
  • Take the lead technical role on enterprise-level projects with minimal direction.

Requirements

  • Hands-on programming experience with languages such as Python, Java, C#, .NET, or Node.js.
  • Experience building integrations across multiple systems and working with REST APIs.
  • Knowledge of JSON format and related services.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation and Lambda integrations.
  • Experience implementing CI/CD or Infrastructure as Code.
  • 15 years of full-time education.
  • Experience with WFM, CRM, and contact center solutions (preferred).
  • Experience with communications protocols and APIs such as WebRTC and SIP (preferred).
  • Experience with contact flow implementation, Lex integration, and contact center routing (preferred).
  • Advanced knowledge of AWS services and cloud architecture (preferred).
  • Familiarity with Salesforce Service Cloud (preferred).
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio (preferred).
  • AWS Cloud Practitioner Certification (preferred).
  • AWS Developer Associate Certification or Professional (preferred).
  • AWS Solution Architect Certification or Professional (preferred).
  • Salesforce Certified Administrator (preferred).
  • Salesforce Certified Platform Developer I (preferred).

Benefits

  • Remote and in-person work options, with many employees working remotely.
  • Up to 25% travel for certain roles.
  • Flexible scheduling and a culture that values outcomes over hours worked.
  • Collaborative team environment with executive town halls and company meetings.
  • A fun, celebratory workplace culture with team events and social activities.

Interested in this position?

Apply directly on the company website

Apply Now

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