RemoteLeaf Logo
Log in Sign up

Salesforce Solution Architect, Service Cloud Voice

3 weeks, 5 days ago
Canada
Full-time
Senior
Solutions Architect
Software Development
Salesforce WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 85

Description

  • Facilitate business process reviews to identify customer requirements and workflows.
  • Translate customer needs into contact center designs that follow best practices and limit custom development.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop technical requirements and specifications for customers and the delivery team.
  • Lead contact center and customer service strategy discussions with client leadership.
  • Architect, build, QA, and launch Salesforce implementations and solutions.
  • Manage project execution, customer communications, and overall delivery accountability.
  • Deliver end-user training and documentation for customer deployments.
  • Partner with the AI team to create innovative Salesforce solutions.
  • Configure Salesforce solutions using point-and-click tools such as Process Builder and Visual Flows.

Requirements

  • 3-5+ years of hands-on project experience.
  • 3+ years of experience with Salesforce in a development or configuration role.
  • Understanding of customer service and contact center operations, including complex use cases.
  • Strong understanding of the Salesforce platform and its architecture.
  • Experience building custom applications, Lightning Experience, Visual Flows, and Process Builders in Salesforce.
  • Knowledge of release management, application lifecycle management, development lifecycle, deployment best practices, and governance.
  • Client-facing experience in pre-sales, project management or ownership, discovery and design, solution presentation, and enterprise application architecture.
  • Salesforce certifications are a plus, especially Service Cloud, Experience Cloud, or Sales Cloud.
  • Knowledge of contact center architecture is preferred.
  • Working knowledge of VoIP communication protocols such as SIP and WebRTC.
  • Experience building contact centers on Amazon Connect is a plus.
  • Experience with workforce management solutions is preferred.
  • Experience with outbound dialers and campaign management is a plus.

Benefits

  • Remote and in-person work options across headquarters, hubs, and remote teams.
  • Flexible work culture that values outcomes over strict hours.
  • Up to 25% travel for certain roles.
  • Strong collaboration culture with town halls and company meetings.
  • Fun team culture with regular celebrations and social activities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bluelight Consulting

Agentic AI Solutions Architect - Remote, Latin America

Bluelight Consulting 11-50 Internet Software & Services

Bluelight is hiring a remote Agentic AI Solutions Architect in Latin America to lead client-facing AI strategy and build end-to-end agentic automation solutions that improve operations and deliver measurable ROI.

Paraguay Latin America Full-time Senior AI (Artificial Intelligence) Solutions Architect
Apache Airflow AWS Azure GCP Generative AI LLM Machine Learning MLOps Prefect Python Snowflake SQL
1 hour, 5 minutes ago
Bluelight Consulting

Agentic AI Solutions Architect - Remote, Latin America

Bluelight Consulting 11-50 Internet Software & Services

Bluelight is hiring a remote Agentic AI Solutions Architect in Latin America to lead client-facing AI strategy and design end-to-end agentic solutions that improve operations and deliver measurable business value.

Nicaragua Latin America Full-time Senior AI Engineer Solutions Architect
Apache Airflow AWS Azure GCP Generative AI LLM Machine Learning MLOps Prefect Python Snowflake SQL
1 hour, 7 minutes ago
Zencore Group

Principal Architect, Infrastructure

Zencore Group 11-50 Internet Software & Services

Zencore is hiring a Principal Architect, Infrastructure US (Remote) to lead technical delivery and customer engagements for Google Cloud modernization projects in a fully remote professional services environment.

United States Full-time Lead Infrastructure Engineer Solutions Architect
CI/CD DevSecOps GCP Kubernetes Serverless
1 hour, 10 minutes ago
Twilio

Staff Solutions Architect, Contract LifeCycle Management

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Staff Solutions Architect, Contract LifeCycle Management to lead solution design for Quote-to-Cash and CLM workflows within its GTM architecture team.

United States Full-time Lead Solutions Architect
$129k-$189k
CRM Power BI Salesforce Salesforce Apex Tableau Twilio
2 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers