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Salesforce Solution Architect, Service Cloud Voice

3 weeks, 5 days ago
Canada
Full-time
Senior
Solutions Architect
Software Development
Salesforce WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 85

Description

  • Facilitate business process reviews to identify customer requirements and workflows.
  • Translate customer needs into contact center designs that follow best practices and limit custom development.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop technical requirements and specifications for customers and the delivery team.
  • Lead contact center and customer service strategy discussions with client leadership.
  • Architect, build, QA, and launch Salesforce implementations and solutions.
  • Manage project execution, customer communications, and overall delivery accountability.
  • Deliver end-user training and documentation for customer deployments.
  • Partner with the AI team to create innovative Salesforce solutions.
  • Configure Salesforce solutions using point-and-click tools such as Process Builder and Visual Flows.

Requirements

  • 3-5+ years of hands-on project experience.
  • 3+ years of experience with Salesforce in a development or configuration role.
  • Understanding of customer service and contact center operations, including complex use cases.
  • Strong understanding of the Salesforce platform and its architecture.
  • Experience building custom applications, Lightning Experience, Visual Flows, and Process Builders in Salesforce.
  • Knowledge of release management, application lifecycle management, development lifecycle, deployment best practices, and governance.
  • Client-facing experience in pre-sales, project management or ownership, discovery and design, solution presentation, and enterprise application architecture.
  • Salesforce certifications are a plus, especially Service Cloud, Experience Cloud, or Sales Cloud.
  • Knowledge of contact center architecture is preferred.
  • Working knowledge of VoIP communication protocols such as SIP and WebRTC.
  • Experience building contact centers on Amazon Connect is a plus.
  • Experience with workforce management solutions is preferred.
  • Experience with outbound dialers and campaign management is a plus.

Benefits

  • Remote and in-person work options across headquarters, hubs, and remote teams.
  • Flexible work culture that values outcomes over strict hours.
  • Up to 25% travel for certain roles.
  • Strong collaboration culture with town halls and company meetings.
  • Fun team culture with regular celebrations and social activities.

Interested in this position?

Apply directly on the company website

Apply Now

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