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Salesforce Experience Architect, AI and Agentforce (Solution Architect)

2 hours, 7 minutes ago
Colombia
Full-time
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
CRM Generative AI Salesforce
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 31

Description

  • Provide industry best practices and act as a trusted advisor to clients.
  • Drive requirements gathering and serve as the Salesforce platform expert.
  • Apply an experience design mindset to solution development.
  • Work with clients to define strategy and roadmap for quick wins and longer-term goals.
  • Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, and Service Intelligence.
  • Contribute to detailed design specifications, infrastructure, and project plans.
  • Translate business requirements into well-architected solutions.
  • Coach and mentor junior technical and functional team members.
  • Stay current on new Salesforce product and technical capabilities.
  • Lead cross-functional collaboration to create rich end-user experiences.

Requirements

  • 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
  • 5+ years of CRM industry experience.
  • Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
  • Experience with GenAI prompt writing.
  • Hands-on experience with Agentforce or other generative AI platforms, or with Einstein Service Intelligence or Next Best Action.
  • Proven ability to design and optimize business processes across disparate systems.
  • Ability to tie outcomes to business value and ROI through storytelling.
  • Comfort with flow charting tools such as Lucidchart.
  • Ability to lead a cross-functional team to create rich end-user experiences.
  • Willingness and ability to learn new technologies.
  • Experience defining robust testing approaches for GenAI solutions is preferred.

Benefits

  • Remote and in-person work options, including remote-friendly roles.
  • Flexible work culture focused on trust and outcomes rather than strict hours.
  • Up to 25% travel for certain roles.
  • Collaborative culture with executive town halls and company meetings.
  • Opportunities to celebrate team milestones and participate in fun team events.

Interested in this position?

Apply directly on the company website

Apply Now

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