Salesforce Consultant, Change Management

2 hours, 34 minutes ago
Full-time
Senior
Software Development
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016

Description

  • Develop change strategies that support successful digital, organizational, and cloud-based technology transformations.
  • Serve as a champion for change across client projects and practices.
  • Collaborate with customers to determine the best approach to user adoption.
  • Train customers on implemented solutions and how to adopt change within their organizations.
  • Work with superusers to ensure users have a voice in the implementation process.
  • Stay current on new Salesforce features and major launches, and mentor internal team members as needed.
  • Understand client culture, business strategy, and change management opportunities and challenges.
  • Build and maintain relationships with clients, internal teams, and consulting partners.
  • Serve as an organizational change management expert across program strategy, change design, execution, stakeholder engagement, readiness, leadership alignment, communication, training, project management, process design, sustainment, and measurement.
  • Support the growth of the practice by identifying opportunities and helping build client relationships, internal infrastructure, and best practices.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • 4+ years of experience in consulting, business technology, or a functional domain.
  • Experience in general management or software consulting preferred.
  • Experience delivering change management work including assessments, job and role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, communications, training, user adoption, measurement, and sustainment.
  • Experience conducting business interviews and leading client workshops.
  • Proven ability to work in technical environments, especially Salesforce product implementations.
  • Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau is a plus.
  • Experience with change management tools, templates, techniques, or frameworks.
  • Excellent communication skills, along with strong leadership and presentation skills.
  • Working knowledge of Salesforce collaboration platforms such as Google Suite, Chatter, Quip, Smartsheet, and Slack preferred.
  • Salesforce.com organization and product knowledge preferred.

Benefits

  • Remote and in-person work options, including remote work for more than half of the team.
  • Flexible work culture that values outcomes over strict hours.
  • Up to 25% travel for certain roles.
  • A collaborative environment with executive town halls and company meetings.
  • A culture that encourages feedback, connection, and team celebration.

Interested in this position?

Apply directly on the company website

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