Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services

Information Technology

51-250 (131)

Founded 2015

$52M raised

23 open positions

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Senior Documentation Engineer

1 hour, 55 minutes ago

India

Full-time

Mid Level

Technical Writer

Technical Writing and Documentation

AWS CI/CD CSS Git HTML JavaScript Netlify

Apply Now

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services

51-250

Founded 2015

$52M raised

View All Jobs 23

Description

Design, build, and maintain documentation infrastructure and publishing pipelines for internal and external sites.
Implement CI/CD checks for documentation quality, syntax, broken links, and build validation.
Enable interactive API documentation, code samples, and SDK integration for developer audiences.
Work with technical writers to integrate MDX/Markdown content, conditional output, and content reuse patterns.
Maintain and improve documentation build processes, templates, and tooling.
Troubleshoot and resolve platform, build, or deployment issues across documentation sites.
Support migration from legacy documentation tools to modern docs platforms.
Collaborate with engineers and DevOps to integrate documentation into development workflows.
Contribute to documentation standards, style guides, and docs-as-code best practices.

Requirements

3+ years of experience as a developer, DevOps engineer, or technical engineer with documentation infrastructure or docs-as-code workflows.
Strong knowledge of Git-based workflows, CI/CD pipelines, and version control.
Experience with documentation frameworks and static site generators such as Docusaurus, Sphinx, Hugo, or Jekyll.
Familiarity with MDX/Markdown, structured content, and conditional output for multiple audiences.
Basic front-end development skills in HTML, CSS, and JavaScript to customize documentation sites.
Experience implementing interactive documentation, API reference tools, or developer portals.
Ability to troubleshoot build, deployment, and hosting issues on AWS, GitHub Pages, Netlify, or similar platforms.
Strong collaboration skills for working closely with writers and engineers.
Excellent problem-solving and communication skills.

Interested in this position?

Apply directly on the company website

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