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Open Source Community Advocate

4 months ago
Anywhere
Full-time
Mid Level
Customer Success
Technical Writing and Documentation
AWS Docker GCP GitHub Metabase SQL
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Metabase

Metabase

Metabase provides business intelligence, dashboards, and data visualization tools with open-source, no SQL options for fast analytics. They simplify enterprise data management with user-friendly solutions and tools for data exploration and sharing.

IT Services
51-250
Founded 2014
View All Jobs 18

Description

  • Answer user questions and troubleshoot issues on the discourse forum and social channels such as LinkedIn, Twitter, Reddit, and data Slack communities.
  • Build and maintain relationships with customers and open source users in public online communities.
  • Help customers turn data questions into executable queries and get data from different sources into useful shapes.
  • Collaborate with the writing team to improve documentation based on recurring customer questions.
  • Participate in brainstorming sessions to plan customer-facing content.
  • Serve as the voice of the customer by sharing feedback with the product team.
  • Work closely with engineering on critical issues and customer escalations.
  • Represent Metabase in webinars or in-person events when needed.

Requirements

  • 3-5 years of experience writing production code or administering systems.
  • Strong technical background with the ability to support data and systems-related customer questions.
  • Experience with data visualization or data analytics tools; Metabase experience is a plus.
  • Excellent written communication skills.
  • Comfort speaking as the face of the company in webinars or in-person events.
  • Experience in at least one of the following: running Metabase on multiple operating systems for multiple years, networking and web application fundamentals, managing servers on physical machines, Docker, or AWS/GCP, or managing databases with strong SQL skills.
  • Fluency in multiple languages is a plus.
  • U.S. applicants must complete employment authorization verification through E-Verify upon hire.

Benefits

  • 100% remote, fully distributed work environment.
  • Flexible schedule with the ability to work from wherever you want.
  • Autonomy and plenty of uninterrupted time for deep work.
  • Supportive global team with asynchronous ways of working.
  • Opportunities for growth, learning, and professional development.
  • Work at a company with a publicly visible open source roadmap and strong customer focus.

Interested in this position?

Apply directly on the company website

Apply Now

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