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SDE III - (Salesforce and other CX integrations)

1 month, 1 week ago
India
Full-time
Senior
Implementation Engineer
Software Development
JWT LLM OAuth REST API Salesforce Salesforce Apex
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 32

Description

  • Architect and implement integrations between agentic AI platforms and Zendesk or Salesforce.
  • Design end-to-end workflows for customer support automation using AI agents.
  • Build and manage APIs, webhooks, and middleware integrations.
  • Ensure data consistency, security, and scalability across connected systems.
  • Collaborate with product, engineering, and customer teams to deliver solutions.
  • Develop custom connectors, orchestration layers, and automation pipelines.
  • Troubleshoot integration issues and optimize system performance.

Requirements

  • Strong experience with Zendesk APIs, apps framework, and workflows.
  • Hands-on expertise in Salesforce, including REST/SOAP APIs, Apex, and integrations.
  • Experience in integration architecture using tools such as MuleSoft, Workato, Zapier, or custom middleware.
  • Knowledge of API design, authentication methods such as OAuth and JWT, and event-driven systems.
  • Exposure to agentic AI, LLM workflows, or prompt orchestration.
  • Strong problem-solving and stakeholder communication skills.
  • Experience with AI automation platforms or conversational AI is preferred.
  • Knowledge of LangChain or LLM integrations is preferred.
  • Background in customer experience (CX) platforms is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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