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Business Intelligence Lead

2 hours, 38 minutes ago
India
Full-time
Lead
Business Intelligence Analyst
Data Science and Analytics
Agile NLP Power BI Python R SQL Tableau
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 38

Description

  • Become an expert on internal and external data trends relevant to Netomi’s business and product ecosystem.
  • Design and maintain BI dashboards and tools that help teams track and understand business metrics independently.
  • Conduct deep-dive analysis of chatbot performance, user interactions, and conversational flows to identify optimization opportunities.
  • Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights.
  • Integrate and analyze data from conversational platforms, including chatbot logs and NLU/NLP systems, to improve intent accuracy, resolution rates, and customer satisfaction.
  • Use generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries.
  • Partner with enterprise architects to align solutions with broader data architecture and governance principles.
  • Automate recurring reporting tasks and streamline data workflows using scripting and scheduling tools.
  • Monitor AI-driven systems for accuracy, bias, and explainability to ensure business users trust the insights provided.

Requirements

  • 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities.
  • Experience with generative BI platforms such as ThoughtSpot, Tableau Pulse, or Microsoft Copilot in Power BI, and natural language query systems.
  • Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation.
  • Hands-on experience with SQL, scripting languages such as Python or R, and data visualization tools such as Quicksight, Power BI, Tableau, or Qlik.
  • Solid understanding of data modeling, ETL processes, and data architecture best practices.
  • Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques.
  • Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences.
  • Experience leading small, agile teams and working cross-functionally in a fast-paced environment.
  • Familiarity with NLP/NLU systems and how they generate structured data from conversation logs (preferred).
  • Experience with customer experience analytics, support automation, or virtual agent performance metrics (preferred).
  • Background in AI explainability and building trust in AI-generated insights (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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