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Agentic Product Analyst

1 month ago
India
Full-time
Mid Level
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
REST API
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Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 6

Description

  • Lead discovery sessions with enterprise customers to document business processes, operations, workflows, KPIs, and constraints.
  • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
  • Build detailed solution blueprints covering workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
  • Define end-to-end Agentic AI architectures including intents, actions, tools, integration points, and decision logic.
  • Map integration dependencies with customer technical teams (APIs, events, SSO, CRMs, ticketing systems, internal tools) and create integration design documents.
  • Support Integration Engineers during implementation and act as product owner during deployment by driving priorities, clarifications, and acceptance criteria.
  • Ensure agent workflows comply with enterprise standards for security, reliability, auditability, and governance.
  • Validate solution behavior end-to-end with QA, guide test plans and scenario tests, and lead user-experience reviews and behavior tuning.
  • Act as a trusted advisor to customer stakeholders, present architectural recommendations and roadmaps, and train customer teams on governance and performance improvement.
  • Drive project delivery on time and with high quality, and create playbooks, reusable workflow templates, and integration patterns for continuous improvement.

Requirements

  • 3–5 years in Solutions Architecture, Implementation Consulting, Product Consulting, or Workflow Design for enterprise SaaS or AI platforms.
  • Proven experience designing complex workflows and integrations across enterprise systems.
  • Ability to gather requirements, translate them into technical specifications, and drive execution to delivery.
  • Customer-facing consulting experience with strong communication and facilitation skills.
  • Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
  • Experience working cross-functionally with CSM, engineering, product, and QA teams.
  • Background in Conversational AI, Agentic AI, RPA, Automation, CRM/ticketing systems, or LLM-based products (nice-to-have).
  • Hands-on experience defining business logic, decision trees, or automated workflows (nice-to-have).
  • Experience with large enterprise customers or industries such as airlines, BFSI, telecom, retail, or large-scale customer support environments (nice-to-have).

Interested in this position?

Apply directly on the company website

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