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Systems Administrator / IT Support Engineer

4 weeks, 2 days ago
Colombia, Venezuela
Full-time
Mid Level
Systems Administrator
DevOps and Infrastructure
Active Directory CrowdStrike Cybersecurity DHCP DNS PowerShell TCP/IP Windows Server Zabbix
Apply Now
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017
View All Jobs 33

Description

  • Serve as the primary escalation point for complex Tier 2 help desk issues and resolve incidents through completion.
  • Troubleshoot hardware, software, operating system, mobile device, VPN, printer, conference room, and network connectivity issues.
  • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
  • Support Entra ID and Hybrid Active Directory, including user onboarding, transfers, offboarding, groups, permissions, MFA, and Conditional Access.
  • Administer Microsoft Intune, Windows Autopilot, and Windows 11 device deployments and lifecycle management.
  • Support Android Enterprise and Apple Business Manager deployments and endpoint compliance policies.
  • Maintain Windows Server, Hyper-V, Active Directory, DNS, DHCP, Group Policy, file services, storage, backups, and virtual machines.
  • Support cybersecurity, phishing response, patch compliance, vulnerability remediation, and audit/documentation efforts.
  • Troubleshoot networking issues across DNS, DHCP, TCP/IP, wireless, VPN, Cisco infrastructure, and WAN connectivity.
  • Develop PowerShell scripts, improve IT processes, and create and maintain technical documentation and SOPs.

Requirements

  • 3-5 years of progressive IT experience.
  • At least 2 years supporting Microsoft 365 environments.
  • Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support.
  • Experience supporting hybrid workforces and remote users.
  • Windows 10/11 and Microsoft 365 administration experience.
  • Experience with Active Directory, Entra ID, Intune, and Autopilot.
  • Experience with Exchange Online, Teams, and SharePoint Online fundamentals.
  • Experience troubleshooting DNS/DHCP and administering Group Policy.
  • PowerShell fundamentals and VPN technology experience.
  • Endpoint security administration experience.
  • Strong customer service mindset with excellent written and verbal communication.
  • Strong troubleshooting skills and ability to prioritize competing demands.
  • Self-motivated, accountable, and a continuous learner with strong technical curiosity.
  • Microsoft 365 Administrator certification (preferred).
  • AZ-900 or SC-900 certification (preferred).
  • CompTIA Network+ or CompTIA Security+ (preferred).
  • ITIL Foundation certification (preferred).
  • Experience with Hyper-V and Dell server infrastructure (preferred).
  • Cisco networking experience (preferred).
  • Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms (preferred).
  • Experience with Freshservice or Zabbix Monitoring (preferred).
  • Apple Business Manager and Android Enterprise experience (preferred).
  • Microsoft Copilot and PowerShell automation experience (preferred).

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • Work hours generally align with standard US business hours, with some flexibility depending on client needs.
  • Mental health days.
  • Performance-based incentives.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement.
  • Salary range of $2,600 to $3,100 based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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