Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services

Industrials

51-250 (60)

Founded 2016

16 open positions

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Systems Administrator (Google Workspace exp required) - Work from home

1 hour, 45 minutes ago

Philippines

Full-time

Senior

Systems Administrator

DevOps and Infrastructure

Apply Now

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services

51-250

Founded 2016

View All Jobs 16

Description

Administer and support core IT systems, including Google Workspace, Slack, remote desktop environments, and business-critical applications.
Deliver Level 2 and Level 3 technical support for hardware, software, network, application, and access issues.
Manage the full user lifecycle, including provisioning, permissions, onboarding, offboarding, and access security.
Configure, maintain, and troubleshoot booking systems, practice management systems, and other operational platforms.
Support end users with guidance, training, and day-to-day assistance for systems and remote access tools.
Liaise with third-party vendors and service providers to resolve issues and coordinate system updates.
Monitor system performance, security, and reliability through patching, backups, documentation, and process improvements.
Act as the main point of contact for IT support and identify recurring issues for long-term resolution.
Maintain accurate IT records, documentation, vendor information, access records, and support procedures.
Support continuous improvement in IT processes, system administration, security, and user support.

Requirements

5+ years of experience in systems administration, infrastructure support, IT support, or a similar senior technical support role.
Strong hands-on experience with Google Workspace, Slack, Microsoft Windows environments, remote desktop solutions, identity and access management, and endpoint support.
Proven ability to deliver Level 2 and Level 3 technical support and troubleshoot complex issues independently.
Experience supporting cloud-based business applications and working with third-party software vendors.
Experience managing onboarding, offboarding, account provisioning, permissions, and access security.
Strong understanding of endpoint support, system maintenance, patch management, backups, IT documentation, and support procedures.
Ability to communicate technical concepts clearly and professionally to non-technical users.
Strong communication skills for handling support requests, vendor coordination, system updates, and stakeholder expectations.
Self-motivated and comfortable working independently in a fully remote, standalone IT role.
Proactive, responsive, and solution-focused mindset with a commitment to reliability and user experience.

Benefits

Work from home.
Monday to Friday, 7:00 AM – 4:00 PM PHT, with daylight saving adjustments.
HMO with 2 free dependents and medical reimbursements.
Government-mandated benefits.
Training programmes for career development.
Engaging company outings, team activities, and wellness sessions.
Supportive, inclusive culture.
Dedicated managers focused on growth and success.
Competitive pay and additional entitlements.

Interested in this position?

Apply directly on the company website

Apply Now

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