Supv, Patient Success

19 hours, 57 minutes ago
Full-time
Lead
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Supervise a team of Patient Success Specialists and provide daily staff oversight across sub-teams.
  • Support hiring, disciplinary, and performance evaluation processes.
  • Monitor team KPIs, productivity, and quality standards to ensure performance goals are met.
  • Review and provide feedback on inbound and outbound calls, emails, and faxes.
  • Coordinate coverage for employee absences and provide backup scheduling support.
  • Deliver department orientation and ongoing training for direct reports and established employees.
  • Serve as the first point of escalation for patient concerns, complaints, and policy enforcement.
  • Partner with internal departments to maintain communication and accuracy across workflows.
  • Oversee the full process from insurance verification through final collection.
  • Maintain compliance with policies, procedures, HIPAA/PHI privacy, and security training requirements.
  • Prepare meeting minutes, reports, and required projects in a timely manner.
  • Manage department supply orders and support team operations as needed.

Requirements

  • Bachelor’s degree or equivalent in Healthcare, Marketing, or a Business-related field.
  • 5+ years of healthcare experience.
  • Experience with insurance claims submission and management software; Xifin, AMD, and LIMS experience is a plus.
  • Thorough knowledge of healthcare reimbursement, including government and private payers, coverage, coding, payment, and insurance billing practices.
  • Demonstrated ability to use analytics to analyze payments and diagnose issues.
  • Strong verbal and written communication skills.
  • Strong computer skills, including proficiency with Microsoft Word and Excel.
  • At least 2 years of directly related and progressively responsible experience in business administration, accountancy, sales, marketing, computer sciences, or a similar field.
  • Knowledge of payer eligibility and benefits.
  • Ability to work in an office setting using a computer, telephone, and printed materials, with occasional evenings or weekends as needed.
  • Must complete HIPAA/PHI, policy/compliance, and security training within the first 30 days of hire.
  • Must maintain current Natera training requirements.

Benefits

  • Competitive benefits package.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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