Senior Product Manager, Conversational AI & Voice Automation

2 hours, 27 minutes ago
Full-time
Senior
Product Management
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Lead the vision, strategy, and roadmap for voice automation initiatives, including AI voice agents, speech-to-text, text-to-speech, and conversational intelligence features.
  • Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys.
  • Collaborate with engineering and design teams to define product requirements, user stories, and user flows.
  • Deliver scalable, high-quality AI voice solutions.
  • Evaluate and integrate third-party technologies such as LLMs, ASR/TTS engines, and voice analytics tools.
  • Develop and track success metrics such as accuracy, latency, resolution, and NPS.
  • Partner with business and operations teams to support adoption and workflow integration of new AI features.
  • Stay current on emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy.

Requirements

  • Bachelor's degree in computer science, engineering, business, or a related field.
  • 5+ years of experience in software development or digital product management.
  • Proven hands-on experience designing, launching, and scaling voice automation or conversational AI products.
  • Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and RAG architectures.
  • Experience in AI model evaluation and data curation for voice systems.
  • Experience working with APIs or frameworks such as OpenAI or Anthropic.
  • Demonstrated ability to translate business needs into AI-driven solutions with measurable improvements in efficiency, accuracy, or customer experience.
  • Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders.
  • Highly analytical problem solver with strong data-driven decision-making skills; SQL proficiency preferred.
  • Adaptable, hands-on, and strategic approach to driving transformation through AI innovation.

Benefits

  • Remote USA role with a salary range of $120,100 to $150,100 USD.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

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