PSC Manager - Olympia, WA

3 hours, 21 minutes ago
Full-time
Senior
Operations
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Perform venipunctures and finger sticks while verifying patient identities and test requisitions.
  • Prepare, label, track, and maintain the integrity of blood specimens using aseptic technique and required procedures.
  • Record quality-control results, monitor testing schedules, report KPIs, and escalate SPI, CAPA, or NCR issues.
  • Resolve unusual or unclear test orders by coordinating with physicians, laboratories, and internal teams.
  • Manage patient service center equipment, supplies, vendors, scheduling issues, and draw-status communication.
  • Monitor blood-draw distribution, customer feedback, and small operational escalations.
  • Support onboarding, training, and retraining of phlebotomists as needed for volume increases.
  • Maintain compliance with HIPAA/PHI privacy, security, legal, safety, and organizational requirements.
  • Complete required training and maintain current Natera training status.
  • Travel as needed to stock supplies and lift up to 50 pounds of equipment or supplies.

Requirements

  • At least 5 years of phlebotomy experience.
  • At least 5 years of high-level customer care experience.
  • High school diploma or equivalent required.
  • Phlebotomy certification or equivalent preferred, unless required by state regulations; submit the license with the application where mandated.
  • Experience managing or supervising phlebotomy operations and teams preferred.
  • Bachelor’s degree preferred.
  • Previous financial or budgetary experience preferred.
  • Bilingual language skills preferred.
  • Knowledge of mobile and general phlebotomy services and applicable state regulations.
  • Excellent communication, cross-functional collaboration, and online program-management skills.

Benefits

  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and immediate family members.
  • Fertility care benefits.
  • Pregnancy and baby-bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Director, Care Operational Excellence

Toast 1K-5K Hotels, Restaurants & Leisure

Toast is seeking a Senior Director of Customer Care Operational Excellence to lead and continuously improve the people, processes, systems, data, and AI capabilities powering support for SMB through Enterprise customers.

CRM
2 hours, 21 minutes ago

Field Reimbursement Manager-Great Lakes

bridgebiowp 251-1K Pharmaceuticals

BridgeBio is hiring a Field Reimbursement Manager–Rare Disease at the Associate Director level to lead regional reimbursement strategy and coordinate compliant patient access support across its rare disease portfolio.

HIPAA
2 hours, 36 minutes ago

Manager, Claims Vendor Management

Pie Insurance 251-1K Insurance

Pie Insurance is seeking a Manager, Claims Vendor Management to oversee strategic claims and managed care vendor relationships, optimize contracts and costs, and improve vendor performance and compliance across the Claims organization.

1 day, 2 hours ago

Senior Manager, Ad Operations & Yield

Babylist 251-1K Internet Software & Services

Babylist is hiring a hands-on media supply and ad operations leader to own its Koddi ad stack, onsite inventory, yield monetization, and offsite campaign distribution as the company transitions toward CPM-based and self-serve advertising.

TikTok
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers