Patient Coordinator

4 days, 13 hours ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Work with assigned Nurse Coordinators to maintain and support existing customers.
  • Assess patient needs and provide customer support, logistics coordination, and problem solving.
  • Maintain a service-oriented relationship with patients.
  • Respond to data and analysis requests from across the organization in a timely manner.
  • Manage business system tools such as QlikView and Salesforce.
  • Identify, nurture, and grow patient relationships to influence and schedule ongoing testing.
  • Act as the patient advocate within Natera.
  • Complete required HIPAA/PHI privacy, policy compliance, and security training within the first 30 days of hire.
  • Maintain current status on Natera training requirements.
  • Perform other duties as assigned.

Requirements

  • Minimum of 2 years of inbound and outbound call center experience.
  • Minimum of 2 years of sales experience.
  • Background in medical or biological sciences preferred.
  • Outgoing personality with excellent oral and presentation skills.
  • Ability to think strategically and execute tactically.
  • Strong quantitative and MS Excel skills.
  • Excellent organizational and communication skills, both written and verbal.
  • Self-motivated with the ability to work independently and collaboratively.
  • Must act with a sense of urgency.
  • Regular access to and handling of PHI in paper and electronic form is required.
  • Must complete HIPAA/PHI privacy, general compliance, and security training within 30 days of hire.

Benefits

  • Remote USA role with a salary range of $61,600 to $77,000 USD.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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